|
As at end of |
No. of Connection |
|
2011 |
358,614 |
|
2012 |
374,835 |
|
2013 |
388,290 |
|
2014 |
404,731 |
|
2015 |
421,318 |
|
2016 |
443,998 |
|
2017 |
462,290 |
|
2018 |
478,438 |
|
2019 |
492,798 |
|
up to Octomber 2020 |
510,982 |
| |
|
Region |
Scheme |
Total no. of connections as end of November 2019 |
Average Monthly Production ( month) |
|
Colombo city North Region
|
Mattakkuliya |
40,616 |
911,942 |
|
Maligawatte |
38,228 |
950,513 |
|
|
Colombo city South Region
|
Pamankada |
34,736 |
914,846 |
|
Fort |
31,922 |
819,029 |
|
|
Kotte Region
|
Kotte |
50,796 |
1,061,965 |
|
Kolonnawa |
61,147 |
1,263,517 |
|
|
Battaramulla |
63,445 |
1,289,084 |
|
|
Maharagama Region
|
Maharagama |
34,974 |
672,160 |
|
Homagama |
23,038 |
458,314 |
|
|
Pannipitiya |
31,794 |
579,694 |
|
|
Avissawella |
9,948 |
186,731 |
|
|
Kesbewa |
42,393 |
715,662 |
|
|
Palenwatta |
22,085 |
366,632 |
Key Performance Indicators are used to monitor and compare the performance of NWSDB with other foreign Water Authorities. They can also be used to compare the performance of various Regional Support Centers within the Board. The Cooperate Plan prepared for the period from 2007 to 2011 stipulates targets for each RSC and the Board. Board has started to monitor the performance indicators commencing from January 2011. Indicators are generally prepared for each quarter. Following table shows Key Performance Indicators for western Central RSC together with RSC target and Board overall Target.
Key Performance Indicators (KPIs) as at end of Every Quarter in 2016 - RSC (WC)
|
Item |
Description |
Formula |
1st Quarter |
2nd Quarter |
3rd Quarter |
4th Quarter |
|
1 |
Service Levels |
|||||
|
Piped Water Connected Coverage |
Regional Population Served *100 |
82.3% |
82.3% |
83.1% |
89.2% |
|
|
Water Availability |
Water Availability |
23.06 hrs/day |
23.06 hrs/day |
23.07 hrs/day |
23.08 hrs/day |
|
|
Water Quality |
No. of tests that pass SLS Standards *100 |
100% |
100% |
100% |
100% |
|
|
2 |
Operational Efficiency |
|||||
|
UFW(%) |
Total Water un-accounted for * 100 |
31.2% |
31.3% |
31.0% |
31.6% |
|
|
Staff/1000 Connections |
Total No of Staff |
3.0 |
3.0 |
3.1 |
3.0 |
|
|
Energy Cost/ cum water Produced |
Total Energy Cost(Rs.). |
Rs.1.00 |
Rs.1.00 |
Rs. 1.08 |
Rs.2.84 |
|
|
Estimated Bills per 1000 connections |
Total no of estimated Bills. |
4.99 |
5.09 |
4.82 |
6.20 |
|
|
Defective meters per 1000 connections |
Total no of defective meters. |
5.03 |
5.07 |
4.71 |
5.64 |
|
|
3 |
Financial Performance |
|||||
|
Operating Ratio |
Operating Expense. |
0.36 |
0.38 |
0.40 |
0.40 |
|
|
Debtage |
Total arrears without Current month billing |
1.31 |
1.41 |
0.37 |
0.21 |
|
|
Stock efficiency |
Total no. of complaints at particular month. Total No. of Connections in '000 |
673.9 |
675.1 |
641.6 |
886.1 |
|
|
4 |
Customer Service |
Total no. of complaints at particular month. Total No. of Connections in '000 |
16 |
16 |
16 |
12 |
Key Performance Indicators (KPIs) as at end of 1st Quarter 2017 - RSC (WC)
|
Item |
Description |
Formula |
RSC(WC) |
|
1 |
Service Levels |
||
|
Piped Water Connected Coverage |
Regional Population Served *100 |
89.7% |
|
|
Water Availability |
Water Availability |
23.08 hrs/day |
|
|
Water Quality |
No. of tests that pass SLS Standards *100 |
100% |
|
|
2 |
Operational Efficiency |
||
|
NRW(%) |
|
||
|
Staff/1000 Connections |
Total No of Staff |
2.9 |
|
|
Energy Cost/ cum water Produced |
Total Energy Cost(Rs.). |
Rs. 0.74 |
|
|
Estimated Bills per 1000 connections |
Total no of estimated Bills. |
74.12 |
|
|
Defective meters per 1000 connections |
Total no of defective meters. |
5.94 |
|
|
3 |
Financial Performance |
||
|
Operating Ratio |
Operating Expense. |
0.47 |
|
|
Debt age |
Total arrears without Current month billing |
0.18 |
|
|
Stock efficiency |
Total no. of complaints at particular month Total No. of Connections in '000 |
823.4 |
|
|
4 |
Customer Service |
Total no. of complaints at particular month Total No. of Connections in '000 |
10 |