Regional Support Centre (Northern) for more Click here.....
In August 2009 the North RSC functions were completely separated from the other RSCs and a DGM was appointed. An AGM was also put in place to provide support in running the RSC. O&M activities come under Jaffna Region and are managed by a Regional Manager. The main RSC functions are to provide necessary support to the Regional Office in the day to day O&M activities and to provide help and guidance in the existing scheme rehabilitation and augmentation work.
The O&M manager reports to the AGM. All RSC functions are monitored by the Additional General Manager for North & Central. The RSC is providing services to the Regional Offices within their capacity. Any additional help, if necessary, is obtained from H/O through the respective Additional General Manager.
As this is a newly setup unit and due to the extraordinary situation that has prevailed for nearly three decades, the coverage of NWSDB in the North is limited. There are some medium scale schemes operational in Vavuniya and Mannar district. All other schemes in North RSC are very small scale water schemes.
The NWSDB is now taking steps to establish the North RSC as an independent unit, providing it with support in order to be able to widen and improve the services to the consumers in the North.
 Please click on map to enlarge it |
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Click on below links to View or Download the original map published by the Survey Department of the Government of Sri Lanka.
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The quality of water being supplied is tested regularly. Click here for a summary of test results taken island-wide.
Schemes which are presently in operation
| Region | District | Scheme |
Total no. of connections as end of |
Average Monthly Production (m3/ month) |
| Vavuniya | Vavuniya | Vavuniya | 1,794 | 25,710.00 |
| Mannar | Adampan | 550 | 8,360.00 | |
| Erukkilampiddi | 457 | 188,430 | ||
| Thirukatheeswaram | 101 | |||
| Mannar | 5475 | |||
| Vankalai | 1050 | |||
| Murunkan | 168 | |||
| Vedaththalthivu | 693 | 9,327.00 | ||
| Vellankulam | 554 | 13,100.00 | ||
| Jaffna | Jaffna | Kayts | 400 | 3,090.00 |
| Vaddukoddai | 58 | 420.00 | ||
| Watharawathai | 455 | 7,500.00 | ||
| Chunnakam | 128 | 900.00 | ||
| Velvettithurai | 282 | 5,850.00 | ||
| Karainagar | 88 | 360.00 | ||
| Araly | 275 | 1680.00 | ||
| Karaveddy | 854 | 12,210.00 | ||
| Velanai | 71 | 2,760.00 | ||
| Nainativu | 9 | 120.00 | ||
| Analativu | 6 | 30.00 | ||
| Mandaithivu | 68 | 480.00 | ||
| Kaithady | 161 | 1200.00 | ||
| Vempirai | 45 | 390.00 | ||
| PointPedro | 816 | 8,220.00 | ||
| Mullaitivu | Pandiyankulam | 130 | 2,370.00 | |
| Mallavi | 264 | 3,540.00 | ||
| Oddusuddan | 230 | 4,200.00 | ||
| Vavuniya | Nedunkerny | 150 | 2,700.00 | |
| Killinochchi | Kilinochchi | - | - | |
| Total | 15,332 | 302,947.00 | ||
| Postal Address | : | Regional Support Centre (Northern) National Water Supply & Drainage Board Jaffna Road, Vavuniya |
| Telephone |
: | +94 24 2225719 |
| Fax |
: | +94 24 2225088/2227341/2225720 |
| Name & Designation | Telephone | Fax | Mobile | |
| Mr.A.M.A.Rafeek Deputy General Manager |
+94242225719 |
+94242225088 | +94 77 385 6730 | This email address is being protected from spambots. You need JavaScript enabled to view it.">dThis email address is being protected from spambots. You need JavaScript enabled to view it. |
| Mr. K.Vasudevan Assistant General Manager (Northen) |
+94 24 2225720 0777755135 |
+94 24 2227341 | +94 77 244 2075 | This email address is being protected from spambots. You need JavaScript enabled to view it.">gThis email address is being protected from spambots. You need JavaScript enabled to view it. |
Managers (Operational & Maintenance)
| Name & Designation | Telephone | Fax | Mobile |
| Mr.E.Jegatheesan Regional Manager (Jaffna) |
+94 21 2217094 | +94 21 2227965 | +94 71 4861540 |
| Mr. N.Elanchelian District Engineer (Jaffna) |
+94 21 2223742 | +94 21 2227965 | +94 779357135 |
| Mr.N.Navaruban District Engineer (Killinochchi/Mullaitivu) |
+94 21 2283981 | +94 21 2283981 | +94 77 7862354 |
| Mr. J.Vijayabalan Regional Manager (Vavuniya) |
+94 24 2222169 | +94 24 2225088 | +94 77 7811246 |
| Mr. J.Vijayabalan District Engineer (Vavuniya) |
+94 24 2222169 | +94 24 3248011 | +94 77 937 2769 |
| Mr. G.Nimalan District Engineer (Mannar) |
+94 23 2222124 | +94 23 2222851 | +94 77 2662433 |
Development Section
| Name & Designation | Telephone | Fax | Mobile |
| Mr. E.Jesuthason Chief Engineer(Planning & Co-ordination) |
+94 24 222 5720 | +94 24 2225720 | +94 77 7706695 |
|
Mr.E.Selvakumar |
+94 24 2225720 | +94 24 2225720 | +94 772984177 |
|
Mr.N.Athmarajah |
+94 24 2225720 | +94 24 2225720 | +94 71 4910697 |
| Mr.N.Aravinthan Chief Engineer(Mechanical & Electrical) |
+94 24 2225720 | +94 24 2225720 | +94 752361299 |
Service Standard Indicators
| Service Indicators | RSC (Northern) 2016 |
| Regional Average | |
| Water Coverage (%) Pipe System maintained by NWSDB | 6.15% |
| Per Capita Consumption (l/c/d) | 99.76 |
| Water Availability (hours) | 14.00 |
| Water Quality - Bacteriological Quality Compliance | 100% |
| Water Quality - Bacteriological Testing Compliance | 100% |
| Sewerage Coverage (%) | - |
Operational Indicators
| Operational Indicators | RSC (Northern) 2016 |
| Regional Average | |
| Non-Revenue Water (%) | 29.66% |
| Non-Revenue Water - m3/conn/day | 0.21 |
| Defective Meters per '1000 connections | 4.53 |
| Total Staff/ 1000 connection | 18.47 |
| Operational Staff/ 1000 connection | 16.5 |
| Estimated Bills/ 1000 connections | 36.36 |
Performance in Customer Service
| Customer Service Indicators | RSC (Northern) 2016 |
| Regional Average | |
| Response to requests for new service connections (%) | 79.75% |
| Customer Complaints Volume (Complaints/ 1000 connection) | 6.57 |
| Customer Complaints Resolution | 100% |
Key Performance Indicators (KPIs)
| Financial KPIs | RSC (Northern) 2016 |
| Regional Average | |
| Collection Ratio (%) | 89.50% |
| Accounts Receivable Period (months) | 4.39 |
| Collectable Accounts Receivable Period (months) | 2.49 |
| Operating Ratio | 4.10 |
| Production Cost (LKR/ m3 Produced) | 31.34 |
| Average Tariff (LKR/ m3 Sold) | 45.13 |
| Stock Efficiency (LKR/ connection) | 10,021.88 |