For Billing complaints, call us on following Numbers
All Island 24 hour Toll Free Call Centre
Call 1939 for seeking information of our activities or for any complaints to the NWSDB on breakdowns and interruptions.
| Head Office | Customer Care Unit (during office hours) | +94 11 2623623 |
| Colombo City | Within Colombo Municipal Council limits | +94 11 2674444 +94 11 2672222 +94 11 5374375 +94 11 5874375 |
| Towns North of Colombo | Kelaniya, Mahara, Kadawatha, Ragama, Kandana, Wattala, Welisara, Pamunugama, Malwana, Dompe and Biyagama Export Processing Zone | +94 11 2911228 +94 11 4886812 +94 11 4886815 +94 11 4886816 |
| Towns East of Colombo (South) | Maharagama, Piliyandala, Homagama, Mattegoda, Pannipitiya, Pelanwatte, Kosgama, Avissawella | +94 11 2840380 |
| Towns East of Colombo (North) | Kotte, Nugegoda, Kolonnawa, Battaramulla, Kotikawatte, Mulleriyawa, Kaduwela, Aturugiriya, Hokandara | +94 11 2853990 |
| Towns South of Colombo | Kohuwela, Dehiwala - Mt. Lavinia, Moratuwa, Panadura | +94 11 2734444 |
Contact numbers of our Regional Offices
|
Please click on any Regional Support Centre on the map to see more information about the particular Regional Support Centre | |||
 |
 |
Regional Support Centres were established to decentralize and improve productivity of the NWSDB. Every Regional Support Centre is headed by a Deputy General Manager who reports to the respective Additional General Manager.
In addition to day to day management the Regional Support Centres manage a series of projects to expand supply of water to Urban and Rural areas under their purview.
| Province | No. of Connections Province-Wise |
Region | No. of Connections Region-Wise | |||
| As at end December 2011 |
As at end December 2012 |
As at end December 2011 |
As at end December 2012 |
As at end December 2013 |
||
| Western - Central | 363,664 | 378,237 | Priority Colombo City TEC North TEC South |
2,723 129,504 133,700 97,737 |
2,771 132,167 139,115 104,184 |
2,788 134,008 143,695 109,739 |
| Western - North | 152,628 | 177,981 | TNC Gampaha |
107,422 45,206 |
128,039 49,942 |
144,305 53,925 |
| Western - South | 171,266 | 182,149 | TSC Kalutara Panadura |
91,269 45,520 34,477 |
94,824 48,366 38,959 |
97,103 52,027 44,924 |
| Central | 179,688 | 198,512 | Kandy North Kandy South Kandy East |
67,108 63,077 49,503 |
73,739 71,144 53,629 |
211,940 |
| North Western | 46,686 | 53,930 | Kurunegala | 46,686 | 53,930 | 58,808 |
| North Central | 67,294 | 80,314 | Anuradhapura | 67,294 | 80,314 | 85,912 |
| Sabaragamuwa | 73,258 | 80,528 | Ratnapura Kegalle |
33,287 39,971 |
35,397 45,131 |
47,755 37,612 |
| Southern | 222,472 | 239,719 | Hambantota Matara Galle |
74,883 70,689 76,900 |
79,632 75,241 84,846 |
87,580 82,165 91,097 |
| Uva | 59,192 | 63,248 | Bandarawela Monaragala |
36,162 23,030 |
37,375 25,873 |
40,463 28,492 |
| Northern | 7,087 | 7,922 | Jaffna Mannar |
1,355 5,732 |
1,692 4,603 |
9,088 |
| Eastern | 106,066 | 125,123 | Vavnia Ampara Trincomalee Akkaraipattu Batticaloa |
- 21,116 33,662 45,394 5,894 |
1,627 23,734 36,135 50,956 14,298 |
- 26,699 23,122 38,680 55,820 |
| Total | 1,449,301 | 1,587,663 | Total | 1,449,301 | 1,587,663 | 1,707,747 |
