How to make the payment of water Bills

 At any Cashier Point of the Water Board (Island Wide) - By cash or cheques  (Working days- from   9.00 a.m. to 3.00 p. m.)

(All cheques should be drawn in favour of the “National Water Supply & Drainage Board” and crossed “Account Payee only”. Also ensure that you enter your Account Number on the reverse of the Cheque. Send the bill intact for payments.)

Note: In the event of your cheque/s has been dishonoured SLRs. 500/= per cheque will be debited to your account.

Cashier Points (belongs to Water Board) are available in the RSC - Western North Area

 

The under mention NWSDB cashier points are available in is RSC Western North area.

Manager office -Gampaha

Area Engineer office -Negombo

Area Engineer office -Kelaniya

Area Engineer office -Ja-ela.     

 

Authorized Agents are available in the RSC – Western North Area

Water Bills can be paid following places in western North area.  All Bank of Ceylon branches in Western North area by cash, and following agents private bank in Western North area by cash or cheques.

  1. Honkong Bank –ATM & Internet
  2. City Bank Account no  -20091019
  3. Commercial Bank                              
  4. Deutsche Bank                                   
  5. NDB Bank                                           
  6. Union Bank -Telephone and Internet Banking
  7. Standard chartered Bank -Telephone Banking
  8. Seylan Bank  (only for customer)      
  9. Nations Trust Bank -All Branches
  10. Pan Asia Bank -All Branches
  11. Sampath Bank -Through Sampath net
  12. Any Cargill’s food city                        
  13. Any Branch of Singer & Abans           
  14. All sub post officers & post offices

The following Agency post office and Lecco agents

  1. H.M.G.P.S.Gunawardana                       - Kelaniya
  2. Dulani Agency                                     - Hunupitiya


If your water connection is disconnected due to non payment of bill, the following fees will be charged as re-connection charges.

Domestic             - Rs. 2,240.00

Non Domestic    - Rs. 6,720.00

If the name and address appearing on the bill is not correct, report to relevant Area Engineer Office to make the changes. 

 

First 4 Digits in Water bill acc. No.

Area office

Telephone No.

Manager’s Office

10/28

Area Engineer

Area Engineer’s Office

977/12,Bulugaha Junction, Kandy Road,

Kelaniya

011 4886818

011 2986640

 

 

 

11, Dippitigoda Road,

Kelaniya

011 4886812

011 4886815

011 2911228

10/29

Area Engineer

Area Engineer’s Office

Kapalakanda Road,

Ja-Ela.

011 2237477

10/50

Area Engineer

Area Engineer’s Office

No.433/4A, Ganemulla Road,

Kadawatha.

011 2920244

 

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In any water Supply system, Water that produced and released to  the distribution system does not fully generate revenue for the Water Authority. This   is mainly due to the loss of water through the distribution system by leaks. The quantity of water that does not produce any revenue is usually turmed as Non Revenue Water (NRW).  This is usually expressed as percentage of water supplied to the system. While NRW is a threat to the financial sustainability of Water authority is commonly used as a KPI in Water Authority.

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Key Facts and Figures

Total Service connections Vs Time in RSC (WN)

As at End of Year

No. of Connections

2012

178015

2013

       198273

2014

       220863

2015

23701

2016

256511

2017 June

263029


Key Performance Indicators (KPIs) as at end of June 2017 - RSC (WN)

Key Result Areas

Key Performance Indicators

Formula

Gampaha

Kelaniya

RSC (WN)

Service Level

Piped Water Connected Coverage(%)

People served by piped service x 100 Total Regional Population

21.26

77.37

43.52

Water Availability (hrs)

No. of avg. hours water available to the consumers

12 - 24

6 - 24

6 - 24

Water Quality (%)

No. of samples passing bacteriological testing No. of samples collected

98.46

100.00

99.48

Operational

UFW(%)

(Water Produced – Water Consumed)x100 Water Produced

20.52

18.07

18.75

Staff/1000 Connections

Total Staff                                                Total Connections/1000

4.13

1.84

2.88

Energy Cost/ cum water Produced

Total Energy cost                                     Total Water Produced

3.35

-

3.35

Estimated Bills per 1000 connections

No. of Estimated Bills for a period considered                                               Total connections/1000

27.67

33.57

31.89

 

Defective meters per 1000 connections

No. of defective meters  for a period considered                                                      Total connections/1000

7.47

13.89

12.06

Financial

Operating Ratio

Operating Expenses                                 Operating Revenue

0.51

0.40

0.48

Debt age

Total arrears without Current month billing
Average Monthly Billing

0.58

1.16

0.63

Stock efficiency

Stock Value                                                                 No. of Connections

2508.83

1522.47

1803.76

Customer Service

Customer Complaints Received/1000 Connections (Nos.)

Customer complaints received                    Total connections / 1000

4.28

1.93

2.60

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Manager Kelaniya

Water Supply Scheme Name

(As at June 2017)

Kelaniya

35317

Welisara

31313

Biyagama

43571

Mahara

36607

Ja - Ela

24737

Ragama

15863

Total

187408


Priority Connections in Kelaniya Region                                      307                


Sewerage Connections                                                                       248


Water Supply Coverage – Manager Kelaniya Map 

 
Manager Gampaha

Water supply scheme name

No of Connections (At June 2017)

Gampaha

4610

Divulapitiya

2216

Minuwangoda

1527

Udugampola

298

Veyangoda

5383

Nittambuwa

2872

Kirindiwela

3503

Ranpokunugama

3155

Katunayaka

1627

Raddoluwa

7238

Pugoda

1179

Negambo

32429

Meerigama

1130

Yakkala

7398

Bataleeya

495

Total

75060

Water Supply Coverage – Manager Gampaha map

 











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Regional Support Center (W/N) Office

Postal Address : Regional Support Centre (Western - North)
                        National Water Supply & Drainage Board
                        433/4A, Ganemulla Road,
                        Kadawatha.

 

Name & Designation Telephone Fax Mobile E-mail
Eng. N.U.K.Ranathunga
Deputy General Manager

+94 11 2922131
+94 11 2922137
+94 11 2922129
+94 11 2927177

+94 11 2922146 +94 0777 223733 This email address is being protected from spambots. You need JavaScript enabled to view it.

Eng. K.L Edirisinghe
Assistant General Manager

+94 11 2922145

+94 77 7717652 This email address is being protected from spambots. You need JavaScript enabled to view it.

Manager (Operational & Maintenance) Office - Kelaniya
Responsive WSS : Kelaniya, Wattala/Welisara, Biyagama/Dompe, Mahara, Ja-Ela, Ragama WSS

Name & Designation Telephone Fax Mobile E-mail Address
Mrs. M.H.U.P De Silva
Manager - Kelaniya
+94 11 2909854 +94 11 4741981 +94 71 8478483 This email address is being protected from spambots. You need JavaScript enabled to view it. Manager(Kelaniya)
National Water Supply & Drainage Board, 11, Dippitiyagoda Road, Kelaniya
Mr. R.Vikneswaran
Engineer (O&M)
 +94 11 2911228  +94 114741981  +94 71 4399062  This email address is being protected from spambots. You need JavaScript enabled to view it.  Engineer (O&M)
NWSDB,
11, Dippitygoda Rd.,
Kelaniya.
Mr.G.S.Pradeep
Area Engineer-Kelaniya
 +94 11 4886818   -  +94 713351263  This email address is being protected from spambots. You need JavaScript enabled to view it. Area Engineer, 
Area Engineer's Office, 977/12, Bulugaha Junction, Kandy Road, Kelaniya.
Mr.M.P.K.Costa
Area Engineer - Biyagama
+94 11 4815129   +94 11 2920244  +94 77 6711299 This email address is being protected from spambots. You need JavaScript enabled to view it.

Area Engineer
Area Engineer's Office
No.433/4-1, Ganemulla Road,
Kadawatha.

Mr.G.W.J.Prasad
Area Engineer - Ja-Ela
+94 11 5333068   +94 11 2237477  +94 77 3489155  This email address is being protected from spambots. You need JavaScript enabled to view it. Area Engineer
Area Engineer's Office
Kapalakanda Road
Ja-Ela. 

 

Name & Designation Telephone Mobile E-mail Address
Mr.R.D.K.Uduwarage
OIC-Kelaniya
+94 2986640 +94 718040071  This email address is being protected from spambots. You need JavaScript enabled to view it. OIC Office-Kelaniya
977/12, Bulugaha Junction,
Kelaniya.

Mrs.R.A.N.K.Ranathunga
OIC-Biyagama

 +94 2487003  +94 714458316  This email address is being protected from spambots. You need JavaScript enabled to view it. OIC Office - Biyagama Dompe WSS, Walgama, Malwana.

Mr.A.D.H.S.Kumara
OIC-Wattala

+94 2952770 +94 718618241 This email address is being protected from spambots. You need JavaScript enabled to view it. OIC Office, Wattala, Nigombo Rd, 
Welissara, Ragama.

Mr.H.R.Buddhi Windana Bandara
OIC-Ja-ela

+94 2229828 +94 285 6699 This email address is being protected from spambots. You need JavaScript enabled to view it. OIC Office-Ja-Ela, Joshita Watta, Ekala, Ja Ela. 

Mr.R.A.N.Prasantha
OIC-Ragama

+94 2951552 +94 711705440  This email address is being protected from spambots. You need JavaScript enabled to view it.This email address is being protected from spambots. You need JavaScript enabled to view it.">
OIC Office - Ragama
Thalagolla, Ragama

Mr.K.A.L.Chandrasiri
OIC-Mahara

+94 4942146 +94 714451932 This email address is being protected from spambots. You need JavaScript enabled to view it. OIC Office - Mahara,
No.433/4/1,  Ganemulla Rd., Kadawatha

 

Manager(Operational & Maintenance)Office - Gampaha
Responsive Areas : Gampaha, Negombo, Veyangoda, Nittambuwa, Yakkala, Raddoluwa, Divulapitiya, Meerigama,
                                Minuwangoda, Pugoda, Bataleeya, Ranpokunagama

Name & Designation Telephone Fax Mobile Email Address
Mr.U.S.V. Lakmal
Manager(O&M), Gampaha.
+94 332236069
+94 33 2231464
+94 33 2232718
+94 0332232718 +94 70 2786952 This email address is being protected from spambots. You need JavaScript enabled to view it. Manager (O&M) Gampaha,
NWSDB, 36/1, Bauddhaloka Mawatha, Gampaha.

Mrs.Pradeepa Samaratunga,
Engineer (O&M),
Gampaha

+94 33 2231464
+94 33 2232718
 +94 33 2232718  +94 71 4477232 This email address is being protected from spambots. You need JavaScript enabled to view it.  Engineer (O&M) Gampaha, National Water Supply & Drainage Board, 36/1 Bauddhaloka Mawatha, Gampaha.

 Mr. Ekanayaka
Area Engineer (Gampaha)

+94 33 2224378  +94 33 2224378  +94 77 2984144  This email address is being protected from spambots. You need JavaScript enabled to view it. Area Engineer,
National Water Supply & Drainage Board., 11/1B, Wilaboda Road, Gampaha.

Mr.R.P.S.K.Ranasinghe
Area Engineer (Negombo)

+94 31 2231934 +94 31 2231934 +94 77 7764171 This email address is being protected from spambots. You need JavaScript enabled to view it. Area Engineer,
NWSDB,No.24, Minuwangoda Rd., Negombo.

Mrs.J.A.P.Jayakody
OIC - Negombo (Distribution)

+ 94 31 2233171 +94 31 2233171 +94 71 8495410 This email address is being protected from spambots. You need JavaScript enabled to view it. O.I.C Negombo (Distribution) wss,
No. 302/4, Meerigama Rd.,
Mahahunupitiya, Negombo.
Mr.N.Wijesundara,
OIC - Gampaha Distribution
+94 33 2248016 - +94 71 4477264 This email address is being protected from spambots. You need JavaScript enabled to view it. OIC Gampaha(Distribution) WSS, NWSDB, 11/1B, Wilboda Rd., Gampaha.
Mr.A.D.Saman
O.I.C - Gampaha (Production)
+94 33 2248016 - +94 77 7800942 This email address is being protected from spambots. You need JavaScript enabled to view it. OIC Gampaha(Production)WSS, NWSDB, Weediyawatta, Yakkala

 

Name & Designation Telephone Fax Mobile Email Address
Mr.L.H.W.P.Silva
O.I.C-Veyangoda/
          Nittambuwa
+94 332290141 - +94 77 3769746
+94 71 6301443
This email address is being protected from spambots. You need JavaScript enabled to view it. O.I.C.(Veyangoda) WSS, NWSDB, Kalagedihena Rd., Veyangoda.
Mr.M.A.Gunawardana
O.I.C -Ranpokunagama,
           Bataleeya
+94 33 2280223   +94 77 7445552 This email address is being protected from spambots. You need JavaScript enabled to view it. O.I.C. Ranpokunagama WSS, NWSDB, No.F1/B/05/12, Housing Scheme, Ranpokunagama.

Mrs. J.A.P.I. B.Jayasekara,

O.I.C.- Raddolugama
          (Distribution)

+94 11 2292552 +94 11 2292552 +94 71 4459633 This email address is being protected from spambots. You need JavaScript enabled to view it. O.I.C Raddolugama(Distribution) WSS, NWSDB, 7F 50, Raddolugama Housing Scheme, Raddoluwa.

Mr.P.A.J.U.N.P.Perera,
O.I.C.-Raddolugama
         (Production)
         Raddoluwa Intake

+94 11 2292357  -  +94 77 3449336  - O.I.C.(Raddolugama) WSS, Water Treatment Plant, NWSDB, Raddolugama.

Mr.R.D.C.Jayasiri,
O.I.C - Divulapitiya,
           Meerigama

 

 +94 31 2246043
+94 33 2274122
-  +94 71 2807778 - O.I.C(Divulapitiya) WSS, NWSDB, Divulapitiya.

O.I.C(Meerigama) WSS, NWSDB, Meerigama.
Mr.D.P.M.S.Dharmapala,
O.I.C - Minuwangoda
+94 71 3462532 - +94 71 3462532 - O.I.C Minuwangoda WSS, NWSDB, Gamunu Mawatha, Minuwangoda.

 

Name & Designation Telephone Fax Mobile Email Address
Mrs. Nona Saheera Haseem
O.I.C.-Pugoda,
         Kirindiwela
         Ranpokunawatta
         (Production)
         Prgoda Intake
+94 11 2404785
+94 33 3998754
+94 33 2267273
+94 11 2405088
- +94 71 8487741 This email address is being protected from spambots. You need JavaScript enabled to view it.

O.I.C(Pugoda) WSS,
NWSDB, Main Street, Pugoda.       

O.I.C(Kirinda)WSS
NWSDB, Maligawatta, Kirindiwela.

O.I.C. Ranpokunawatta,
(Production)WSS, NWSDB, Pattiyagama, Pugoda.

Mrs.J.J.Gunasekara
Regional Chemist,
Negombo Laboratory

+94 31 2225000 - +94 71 8508490 This email address is being protected from spambots. You need JavaScript enabled to view it.

Regional Laboratory,
NWSDB, No.09, Rukmani Devi Mawatha, Negombo

Mr. G.G.T.R.Ekanayaka 
Electrical Engineer
Regional Workshop.

+94 33 2248399 - +94 71 6438458 This email address is being protected from spambots. You need JavaScript enabled to view it. Regional Work Shop,
NWSDB, Weediyawatta, Yakkala

 

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