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Environmental Assessment and Review Framework

SRI: Greater Colombo Water and Wastewater Management Improvement Investment Program - June 2013
Prepared by the National Water Supply and Drainage Board and Colombo Municipal Council for the Asian Development Bank.

Resettlement Plan

SRI: Greater Colombo Water and Wastewater Management Improvement Investment Program (Project 2 Component 1: Nonrevenue Water Reduction in Colombo City) - June 2013
Prepared by the National Water Supply and Drainage Board and Colombo Municipal Council for the Asian Development Bank.

Greater Colombo Water and Wastewater Management Improvement Program (Project 1)

Effectiveness of Rain Water Harvesting (RWH) Systems as a Domestic Water Supply Option by Tanuja Ariyananda and M.M.M. Aheeyer of Lanka Rainwater Harvesting Forum Colombo - October 2011

Section I & II - Invitation for Submission of EOI [PDF - 248 KB]
Section III [PDF - 67.8 KB]
Section IV - Submission Format [PDF - 56.1 KB]
Section V - NWSDB Project Cost Estimates [PDF - 84.6 KB]
Section VI - Feasibility Reports [PDF - 38.3 MB]
DS Divisions-wise Coverage and Level of Service Details (2008) [PDF - 34.1 KB] [ZIP - 30.8 KB]
DS Divisions-wise Coverage and Level of Service Details (2009) [PDF - 33.2 KB] [ZIP - 25.7 KB]
DS Divisions-wise Coverage and Level of Service Details (2010) [PDF - 93.9 KB] [ZIP - 79.3 KB]
DS Divisions-wise Coverage and Level of Service Details (2011) [PDF - 96.8 KB] [ZIP - 84.6 KB]
DS Divisions-wise Coverage and Level of Service Details (2012) [PDF - 132 KB] [ZIP - 120 KB]
DS Divisions-wise Coverage and Level of Service Details (2013) [PDF - 417 KB] [ZIP - 302 KB]

View our Drinking Water Quality Status here

Water Conservation Poster Collection
[Download File - ZIP - 3.06 KB]

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A Deputy General Manager (DGM) heads the Eastern RSC with the support of an Assistant General Manager (AGM). Operations and Maintenance (O&M) activities are divided into four regions namely Trincomalee, Ampara, Batticaloa and Akkaraipattu Region and are managed by four different regional managers. Mainly the RSC functions are to provide necessary support to the four regional offices in the day to day O&M activities and to provide help and guidance in the existing scheme rehabilitation and augmentation work.

Trincomalee O&M Manager directly report to DGM and all other O&M Managers report to the DGM through the AGM and all RSC functions are monitored by the Additional General Manager. The RSC provides services to all regional offices within their capacity, any additional help is obtained from the head office (HO) through the Additional General Manager.

Inspite of having functioned for a long time, the RSC still lacks capacity specially in some technical services, such as planning and design activities, electromechanical works etc. This is primarily due to lack of technical staff and other resources. The main reasons for the shortage of staff are the geographical location and the lack of quarters facilities which has made it very difficult for the RSC to appoint the required skilled personnel as only a few are willing to come and work in the area.


Please click on map to enlarge it
Statistics of the Area
Total Area 9,996.0 km2
Population (2012) 1,551,381
Population Density (2012) 160.0/km2
* Population by the Department of Census and Statistics - Sri Lanka

Click on below links to View or Download the original map published by the Survey Department of the Government of Sri Lanka.

The quality of water being supplied is tested regularly. Click here for a summary of test results taken island-wide

Schemes which are presently in operation

Region Scheme Total no. of connections
as end of 30th April 2013
Average Monthly
Production
(m3/ month)
Ampara Region Damana 351 55746
Uhana 1596
Hingurana 938
Mahaoya 81 2940
Ampara 7254 260389
Padiyathalawa 507 13265
Inginiyagala 356 8555
Dehiattakandiya 2666 45019
Sammanthurai 9932 164988 
Valathapittiya 707
Akkaraipattu Region Ninthavur 4364 298882
Karaithivu 3707
Sainthamaruthu 6219
Kalmunai 9073
Maruthamunai 4967
Irakkamam 2668 326944
Akkaraipattu 10559
Addalaichenai 3481
Oluvil & Palamunai 3236
Pottuvil 2687 54516
Thirukkovil 933 9899
Batticaloa Region Chenkalady 24 235
Batticaloa 2940 76636
Eravur 934 5674
Irudayapuram 868 11154
Kattankudy 4695 29903
Kallar 3704 26211
Kaluwanchikudy 309 3600
Kallady 717 9474
Arayampathi 852 8644
Vavunathivu 667 4948
Trincomalee Region Seruwila 102 856113
Town 10286
Palaiyoothu 6034
Kantale 6024
Thampalagamam 4077
Kinniya 6515
Andakulam 3635
Total 128665 2277327

Ongoing Projects

Small and Medium Water Supply Projects

Project Name  No. of Beneficiaries  Total Cost Estimate
(Rs. Million)
 
Duration
From To
Kantale (Agbopura) Water Supply 8,000 275.0 Jan
1999
Feb
2013
Thampalakamam Water Supply 28,000 95.2 Jan
1999
Dec 2012
Serunuwara Water Supply 2,500 110.1 Jan
2001
Jun
2014
Wanele Water Supply 14,000 808.5 Dec 2012 Jan
2014

Large Scale Water Supply and Sanitation Projects

Project Name (Donor) No. of Beneficiaries  Total Cost Estimate
(Rs. Million)
 
Duration
From To
Trincomalee District
Greater Trincomalee
Integrated Water
Supply Scheme
(5 DS Divisions)
333,000 (Population)
65,000 (Connections)
EURO 20.35
LKR 1000
Jan
2005
Jan
2013
Mutur WSS ADB funded
Secondary Towns and
Rural Community
Based Water Supply and
Sanitation Project
(35 GN Divisions)
52,000 (Population)
10,000 (Connections)
2,885 Jan
2004
Dec
2013
Eachalampathu WSS
Serunuwara WSS
26,000 (Population)
7,000 (Connections)
1,074 Jan
2011
Jun
2014
Ampara District
JICA WSS Eastern Province
Water Supply Development
Projects (EPWSDP) - Ampara
290,000 (Population)
58,000 (Connections)
LKR 6,526 Foreign Fund
LKR 5,266 GoSL LKR 1,260
Jul
2010
Dec
2013
Ectad - (Phase - 111) WSS
Intergrated Water Supply
Scheme for the Unserved Areas of Ampara District
200,000 (Population)
47,000 (Connections)
12,175 Nov
2011
Dec
2015

Please Click here to view / download full contact list for Regional Support Centre (Eastern)

Postal Address : Regional Support Centre (Eastern)
National Water Supply & Drainage Board
No: 48A/1, Kandy Road,
Trincomalee
Telephone : +94 26 2222028
Fax : +94 26 2225225

 

Name & Designation Mobile E-mail
Mr. K.J.V.A. Perera
Deputy General Manager
+94 77 7591526 This email address is being protected from spambots. You need JavaScript enabled to view it.
Mr. N. Sudasan
Assistant General Manager (Eastern)
+94 77 2240571
+94 63 2224979
+94 63 2223926
This email address is being protected from spambots. You need JavaScript enabled to view it.

Managers (Operational & Maintenance)

Name & Designation Telephone Fax Mobile E-mail
Mr. K. Vasudevan
(Trincomalee)
Responsibility Areas: Trincomalee Town, Palaiyoothu, Andakulam, Kinniya, Thampalagamam,
Kanthale and Seruvila
+94 26 2225383 +94 26 2225383 +94 77 7755135 This email address is being protected from spambots. You need JavaScript enabled to view it.">managertrinco
@waterboard.lk
Mr. M. Kumaradas
(Ampara)
Responsibility Areas: Uhana, Inginiyagala, Damana, Hingurana, Ampara Dehiyadakkandiya, Padiyathalawa, Mahaoya, Sammanthurai and Valathapittiya
+94 63 2222125 +94 63 2222024 +94 773179448 This email address is being protected from spambots. You need JavaScript enabled to view it.">manageramp
@waterboard.lk
Mr. I.L. Hyder Ali
(Akkaraipattu)
Responsibility Areas: Irakkamam, Akkaraipattu, Addalachchenai, Palmunia & Oluvil, Ninthavur, Karaithivu, Sainthamaruthu, Kalmunai, Maruthamunai, Thirukkovil and Pottuvil
+94 67 2277339 +94 67 2279324 +94 77 2442047 This email address is being protected from spambots. You need JavaScript enabled to view it.">managerakp
@waterboard.lk

Service Standard Indicators

Service Indicators 2012
Regional Average
Water Coverage (%) Pipe System maintained by NWSDB 32.0%
Per Capita Consumption (l/c/d) 79.7
Water Availability (hours) 16.0
Water Quality - Bacteriological Quality Compliance 100.0%
Water Quality - Bacteriological Testing Compliance 100.0%
Water Quality - All Samples Compliance 95.0%
Sewerage Coverage (%) -

Operational Indicators

Operational Indicators 2012
Regional Average
Non-Revenue Water (%) 23.0%
Non-Revenue Water - m3/conn/day 0.12
Defective Meters per '000 connections 15
Total Staff/ 1000 connection 6.6
Operational Staff/ 1000 connection 5.9
Estimated Bills/ 1000 connections 18.9

Performance in Customer Service

Customer Service Indicators 2012
Regional Average
Response to requests for new service connections (%) 64.8%
Customer Complaints Volume (Complaints/ 1000 connection) 18.6
Customer Complaints Resolution 93.0%

Key Performance Indicators (KPIs)

Financial KPIs 2012
Regional Average
Collection Ratio (%) 92.4%
Accounts Receivable Period (months) 4.2
Collectable Accounts Receivable Period (months) 2.6
Operating Ratio 1.32
Production Cost (LKR/ m3 Produced) 36.5
Average Tariff (LKR/ m3 Sold) 15.6
Stock Efficiency (LKR/ connection) 2,528
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In August 2009 the North RSC functions were completely separated from the other RSCs and a DGM was appointed. An AGM was also put in place to provide support in running the RSC. O&M activities come under Jaffna Region and are managed by a regional manager. The main RSC functions are to provide necessary support to the regional office in the day to day O&M activities and to provide help and guidance in the existing scheme rehabilitation and augmentation work.

The O&M manager reports to the AGM. All RSC functions are monitored by the Additional General Manager for North & Central. The RSC is providing services to the regional offices within their capacity. Any additional help, if necessary is obtained from H/O through the respective Additional General Manager.

As this is a newly setup unit and due to the extraordinary situation that has prevailed for nearly three decades, the coverage of NWSDB in the North is limited. There are some medium scale schemes operational in Vavuniya and Mannar district. All other schemes in North RSC are very small scale water schemes.

The NWSDB is now taking steps to establish the North RSC as an independent unit, providing it with support in order to be able to widen and improve the services to the consumers in the North.

northern map
Please click on map to enlarge it
Statistics of the Area
Total Area 8,884.0 km2
Population (2007) 1,311,776
Population (2009)* 1,187,000
Population Density (2009) 133.6/km2
Estimated mid year Population by the Department of Census and Statistics - Sri Lanka

Click on below links to View or Download the original map published by the Survey Department of the Government of Sri Lanka.

As at end of No. of Connection
2006 4,439
2007 5,083
2008 5,435
2009 5,729
comparison of service connections northern

The quality of water being supplied is tested regularly. Click here for a summary of test results taken island-wide.

Schemes which are presently in operation

Region Scheme Total no. of connections as end of
31st December 2009
Average Monthly Production
(m3/ month)
Vavuniya District Vacuniya 1,262 39,275
Nadunkerny - -
Kilinochchi District Kilinochchi - -
Mannar District Mannar 3,847 88,589
Thirukatheeswaram    
Vankalai    
Erukkilampiddi    
Murunkan    
Thoddakadu    
Mantai - 60
Talaimannar - -
Vidathalthivu - -
Jaffna District Kayts    
Vaddukoddai    
Watharawathai    
Chunnakam    
Velvettithurai    
Karainagar    
Araly South    
Karaveddy    
Velanai    
Nainativu    
Analativu    
Kanpolai    
Thevanpiddi    
Kankesanturai    
Point Pedro    
Total 5,729 144,241

Please click here to view / download full contact list for Regional Support Centre (Northern)

Postal Address : Regional Support Centre (Northern)
National Water Supply & Drainage Board
Mannar Road, Vavuniya
Telephone
: +94 24 2225719
Fax
: +94 24 2225088
Name & Designation Telephone Fax Mobile E-mail
Eng. K.W. Premasiri
Deputy General Manager
      This email address is being protected from spambots. You need JavaScript enabled to view it.">dgmnorth
@waterboard.lk
Mr. T. Thirunavukkarasu
Assistant General Manager (Northen)
+94 24 2225720 +94 24 2225088 +94 77 3068672 This email address is being protected from spambots. You need JavaScript enabled to view it.">agmnorth
@waterboard.lk

Managers (Operational & Maintenance)

Name & Designation Telephone Fax Mobile
Mr. B. Thavendrakumar
(Jaffna)
+94 21 2223742 +94 21 2227965 +94 77 7864546
Mr. M.S.M. Rizwan
(Vavuniya)
+94 24 2222169 +94 24 2225088 +94 77 7678549
Mr. V. Uthayaseelan
District Engineer (Mannar)
+94 23 2222124 +94 23 2222851 +94 77 7141486

Service Standard Indicators

Service Indicators  RSC (Northern) 2008
Regional Average
Water Coverage (%) Pipe System maintained by NWSDB 3.8%
Per Capita Consumption (l/c/d) 116.7
Water Availability (hours) 3.7
Water Quality - Bacteriological Quality Compliance 96.2% 
Water Quality - Bacteriological Testing Compliance 100.0% 
Water Quality - All Samples Compliance 96.3% 
Sewerage Coverage (%) -

Operational Indicators

Operational Indicators RSC (Northern) 2008
Regional Average
Non-Revenue Water (%) 16.4%
Non-Revenue Water - m3/conn/day 0.12
Defective Meters per '000 connections 22
Total Staff/ 1000 connection 20
Operational Staff/ 1000 connection 15
Estimated Bills/ 1000 connections 168

Performance in Customer Service

Customer Service Indicators RSC (Northern) 2008
Regional Average
Response to requests for new service connections (%) 76.9%
Customer Complaints Volume (Complaints/ 1000 connection) 17.7
Customer Complaints Resolution 83.3%

Key Performance Indicators (KPIs)

Financial KPIs RSC (Northern) 2008
Regional Average
Collection Ratio (%) 78.4%
Accounts Receivable Period (months) 7.2
Collectable Accounts Receivable Period (months) 2.9
Operating Ratio 1.98
Production Cost (LKR/ m3 Produced) (Only operational cost) 56.46
Average Tariff (LKR/ m3 Sold) 25.64
Stock Efficiency (LKR/ connection) n/a
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Regional Support Centre (UVA) was established on 29.04.2011 headed by a Deputy General Manager under the direction of Hon. Minister of Water Supply & Drainage. Earlier it was functioning under the Regional Support Center (Subaragamuwa). Uva province comprises of two districts namely Badulla and Moneragala. Under the supervision of Deputy Genereal Manager Regional Support Centre (DGM-RSC), Regional Office, Bandarawela and Regional Office, Moneragala are functioning with 22 water supply schemes and 11 water supply schemes respectively.

uva map
Please click on map to enlarge it
Statistics of the Area
Total Area 8,488.0 km2
Population (2002) 1,259,900
Population Density (2012) 148.4/km2
* Population by the Department of Census and Statistics - Sri Lanka

Click on below links to View or Download the original map published by the Survey Department of the Government of Sri Lanka.

The quality of water being supplied is tested regularly. Click here for a summary of test results taken island-wide.

Schemes which are presently in operation

Region Scheme Total no. of connections as end of 31st March 2013 Average Monthly Production
(m3/ month)
Badulla District Seelathenne 169 2,030
Diyatalawa 3,785 156,540
Bandarawela 3,457 79,105
Liyanagahawela 95 810
Haldemulla 257 6,080
Kappetipola 3,166 46,010
Silmiyapura 240 3,650
Bogahakumbura 1,087 14,070
Lunuwatte 441 5,330
Ambagasduwa 2,199 26,870
Madawella 1,151 12,670
Badulla 13,033 357,190
Welimada 633 10,640
Haputale 746 12,370
Girandurukotte 658 21,800
Mahiyanganaya 1,872 51,200
Kandaketiya 59 1,010
Amunekele 384 3,390
Boralanda/ Divithotawila 2,898 37,250
Monaragala District Nakkala 834 12,618
Wellawaya 7,204 15,740
Buttala 3,423 65,054
Monaragala 3,962 76,605
Siyabalanduwa 834 12,618
Okkampitiya 2,185 30,560
Sevanagala 2,020 28,523
Bibile 1,757 23,645
Badalkumbura 1,165 13,660
Thanamalwila 1,252 21,287
Madagama 2,159 21,978
Total 63,134 1,170,948

Ongoing Projects

Small and Medium Water Supply Projects
Project Name No. of Beneficiaries Total Cost Estimate
(Rs. Million)
Duration
From To
Ohiya Transmission 31,150 264.7 Feb 1999 Feb 2013
Monaragala Water Supply - Stage II 12,600 154.8 Jan 1999 Jun 2013
Badalkumbura Water Supply 22,000 124.4 Oct 1999 Jun 2013
Ambagasduwa Water Supply - Stage I 17,750 382.0 Jun 1999 Jun 2013
Wellawaya Water Supply - Stage I 25,000 250.0 Jan 2007 Jul 2012
Wellawaya Water Supply - Stage II 25,000 250.0   Jun 2013

Please click here to view / download full contact list for Regional Support Centre (Uva)

Postal Address : Regional Support Centre (Uva)
National Water Supply & Drainage Board
New Road, Bandarawela
Telephone
: +94 57 2222417
Fax
: +94 57 2221417
Name & Designation Telephone Fax Mobile E-mail
ඉංජිනේරු.එම්.එම්.එම්.නසීල්
(නියෝජ්‍ය සාමාන්‍යාධිකාරී - ඌව)
+94 57 2224417,
+94 57 2221417
+94 57 2223417 +94 77 2302762 This email address is being protected from spambots. You need JavaScript enabled to view it.,
This email address is being protected from spambots. You need JavaScript enabled to view it.
Eng. W.G.A. Nandasiri
Assistant General Manager (Uva)
+94 57 2232658 +94 57 2232658 +94 77 2240571 This email address is being protected from spambots. You need JavaScript enabled to view it.,
This email address is being protected from spambots. You need JavaScript enabled to view it.

Managers (Operational & Maintenance)

Name & Designation Telephone Fax Mobile E-mail
Mr. T.M.M.S.D. Thennakoon
(Bandarawela)
Responsive Areas: Diyathalawa, Bandarawela, Badulla, Boralanda, Divithotawela, Ambagasdowa, Mahiyanganaya, Giradurukotte, Welimada, Haputale, Keppitipola, Madowila, Bogahakumbura, Haldumulla, Seelathenna, Madawela, Silmiyapura, Hali -ela, Lunuwatta, Liyangahawela, Amunukella, Kandeketiya
+94 57 2222417 +94 57 2231048 +94 71 4407145 This email address is being protected from spambots. You need JavaScript enabled to view it.">managerban
@waterboard.lk
Mr. P.A.M. Sumanasekara
(Monaragala)
Responsive Areas: Moneragala, Siyabalanduwa, Bibila, Okkampitiya, Sevanagala, Thanamalwila, Badalkumbura, Wellawaya, Buttala, Nakkala, Medagama
+94 55 2277067 +94 55 2277158 +94 77 7272950 This email address is being protected from spambots. You need JavaScript enabled to view it.">managermon
@waterboard.lk

Service Standard Indicators

Service Indicators  2012
Regional Average
Water Coverage (%) Pipe System maintained by NWSDB 16.2%
Per Capita Consumption (l/c/d) 94.0
Water Availability (hours) 9.6
Water Quality - Bacteriological Quality Compliance 94.1% 
Water Quality - Bacteriological Testing Compliance 100.0 %
Water Quality - All Samples Compliance 71.2% 
Sewerage Coverage (%) -

Operational Indicators

Operational Indicators 2012
Regional Average
Non-Revenue Water (%) 30.0%
Non-Revenue Water - m3/conn/day 0.23
Defective Meters per '000 connections 124.6
Total Staff/ 1000 connection 27.4
Operational Staff/ 1000 connection 25.4
Estimated Bills/ 1000 connections 186.4

Performance in Customer Service

Customer Service Indicators 2012
Regional Average
Response to requests for new service connections (%) 90.8%
Customer Complaints Volume (Complaints/ 1000 connection) 230.0
Customer Complaints Resolution 67.5%

Key Performance Indicators (KPIs)

Financial KPIs 2012
Regional Average
Collection Ratio (%) 97.4%
Accounts Receivable Period (months) 3.3
Collectable Accounts Receivable Period (months) 1.3
Operating Ratio 1.34
Production Cost (LKR/ m3 Produced) 24.42
Average Tariff (LKR/ m3 Sold) 18.68
Stock Efficiency (LKR/ connection) n/a
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Under the present administrative setup of Southern RSC, both the Deputy General Manager (DGM) and the Assistant General Manager (AGM) are looking after the operations and maintenance (O&M) in addition to the development functions. The Manager (O&M) often coordinates with the AGM for his day to day O&M functions. In the case of development functions however like rehabilitation, the involvement of the DGM is quite significant. Budgetary controls are also being done through the DGM’s office.

At present, the number of water supply systems within the respective regions are as follows:

  • Galle Region - 15 WS Schemes, about 84,846 service connections
  • Matara Region - 15 WS Schemes, about 74,226 service connections
  • Hambantota Region - 18 WS Schemes, about 79,632 service connections

Depending upon the magnitude of service connections, an officer in-charge is being appointed to manage the water systems. In general if there are over 5000 service connections within a water system, then one senior Engineering assistant is appointed as officer in-charge. Otherwise one officer manages several schemes, the number of which depends upon the complexity of the schemes and the geography. The District/ Area Engineer setup is prevailing to facilitate the technical and administrative support to the OICs for their O&M functions. The development that has taken place in Hambantota district in the recent past towards expansion of water supply coverage has been considerably higher than that of the other two districts.

There are two sewerage schemes in operation, one in Galle district and the other in Hambantota district. These are serving specific industrial or commercial purposes and should not be considered as a municipal sewer system in a city.

southern map
Please click on map to enlarge it
Statistics of the Area
Total Area 5,559.0 km2
Population (2009) 2,470,000
Population (2012)* 2,464,732
Population Density (2009) 443.4/km2
Population Density (2012) 411.0/km2
* Population by the Department of Census and Statistics - Sri Lanka

Click on below links to View or Download the original map published by the Survey Department of the Government of Sri Lanka.

The quality of water being supplied is tested regularly. Click here for a summary of test results taken island-wide.

Schemes which are presently in operation

Region Scheme Total no. of connections as end of 31st December 2012 Average Monthly Production (m3/ month)
Galle District Galle 21,342 717,328
Hikkaduwa 15,436 262,176
Hapugala 3,985 204,299
Bope-Poddala 6,139
Elpitiya 1,121 22,400
Pitigala 291 4,900
Baddegama 716 15,650
Ambalangoda 13,478 406,400
Balapitiya 6,966
Batapola 782 12,765
Akmeemana 3,954 71,000
Habaraduwa 6,644 142,000
Ahangama 3,388 105,705
Koggala 567 450
Udugama 37  
Matara District Deniyaya   188,693
Urubokka  
Weligama 9,205
Matara (Nupe) 32,682 699,239
Matara (Malimboda) 5,470 82,802
Karagoda - Uyangoda 2,033 39,314
Gandara 5,467 99,932
Kudawella 2,629 47,350
Devinuwara 2,249 48,020
Kottegoda 5,512 78,070
Dikwella 7,061 129,883
Makandura 181 2,400
Radampola 358 5,235
Thihagoda 467 5,790
Akuressa 912 19,448
Hambantota District Kirindi Oya 10,668 185,781
Thissamaharama 3,265 70,670
Tangalle 7,439 204,781
Ambalantota Group 8,385
Ranna Group 10,224
Hungama 5,663
Kataragama 5,318 86,201
Beliatta 4,798 77,700
Kirinda 3,147 50,130
Bundala 736 20,370
Agunakolapalessa 2,723 54,820
Katuwana 1,176 13,580
Ridiyagama 691 16,950
Walasmulla 1,110 23,310
Sooriyawewa 3,717 55,000
Kirama 541 6,720
Muruthawela 2,148 51,490
Hambantota 7,883 175,269
Total 239,719 17,878,508

Ongoing Projects

Small and Medium Water Supply Projects
Project Name No. of Beneficiaries Total Cost Estimate
(Rs. Million)
Duration
From To
Pitabeddara Water Supply 6,000 130.3 Apr 2007 Dec 2012
Water Supply to Bonavista Kanda area 1,930 81.0 Jan 2011 Dec 2012
Udugama Water Supply 6,000 145.5 Apr 2004 Sep 2011
Hakmana Water Supply 10,000 383.4 Jan 2008 Dec 2013
Baddegama Water Supply 33,800 441.0 Jan 2013 Dec 2015
Gonapinuwala Water Supply 20,800 350.0 Jan 2013 Dec 2014
Dikkumbura Water Supply 17,100 274.8 Jan 2013 Dec 2014
Bentota Water Supply 18,000 700.0 Jan 2013 Dec 2015

Please click here to view / download full contact list for Regional Support Centre (Southern)

Postal Address : Regional Support Centre (Southern)
National Water Supply & Drainage Board
Paburana, Matara
Telephone
: +94 41 2229792
Fax
: +94 41 2224769
Name & Designation Mobile E-mail
Eng.M.M.M.Naseel
Deputy General Manager
+94 772 984120 This email address is being protected from spambots. You need JavaScript enabled to view it.
Eng S.K. Samantha Kumara
Assistant General Manager
+94 773 493011    This email address is being protected from spambots. You need JavaScript enabled to view it.

Managers (Operational & Maintenance)

Name & Designation Telephone Fax Mobile E-mail
Mr. W.K. Dharmadasa
(Matara)
Responsive Areas: Malimbada, Nadugala, Uyanwatte, Mirissa, Matara, Devinuwara, Gandara, Kottegoda, Dikwella, Kudawella, Hallala, Karagoda, Uyangoda, Makandura, Weligama, Deiyaya, Urubokka
+94 41 2229791 +94 41 2222182 +94 77 2442074 This email address is being protected from spambots. You need JavaScript enabled to view it.">managermt
@waterboard.lk
Mr. I.D. Wijesiri
(Galle)
Responsive Areas: Galle, Wackwella, Bope, Poddala, Hikkaduwa, Ambalangoda, Balapitiya, Baddegama, Batapola, Elpitiya, Pitigala, Koggala, Ahangama, Hapugala, Akmeemana, Habaraduwa
+94 91 2242446 +94 91 2241152 +94 77 2442061 This email address is being protected from spambots. You need JavaScript enabled to view it.">managerham
@waterboard.lk
Mr. K.I.K. Ranasinghe
(Hambantota)
Responsive Areas: Ambalantota, Ridiyagama, Thissamaharama, Kataragama, Beralihela, Weerawila, Tangalle, Walasmulla, Hungama, Beliatta, Sooriyawewa, Angunakolapelassa, Katuwana, Muruthuwela
+94 47 2220860 +94 47 2222037 +94 77 7800152  

Service Standard Indicators

Service Indicators  2012
Regional Average
Water Coverage (%) Pipe System maintained by NWSDB 46.5%
Per Capita Consumption (l/c/d) 103.6
Water Availability (hours) 23.1
Water Quality - Bacteriological Quality Compliance 96.5%
Water Quality - Bacteriological Testing Compliance 96.5%
Water Quality - All Samples Compliance 84.8%
Sewerage Coverage (%) 0.3%

Operational Indicators

Operational Indicators 2012
Regional Average
Non-Revenue Water (%) 23.5%
Non-Revenue Water - m3/conn/day 0.27
Defective Meters per '000 connections 3.2
Total Staff/ 1000 connection 4.6
Operational Staff/ 1000 connection 4.6
Estimated Bills/ 1000 connections 19.6

Performance in Customer Service

Customer Service Indicators 2012
Regional Average
Response to requests for new service connections (%) 90.2%
Customer Complaints Volume (Complaints/ 1000 connection) 7.4
Customer Complaints Resolution 3.9%

Key Performance Indicators (KPIs)

Financial KPIs 2012
Regional Average
Collection Ratio (%) 1.0%
Accounts Receivable Period (months) 1.6
Collectable Accounts Receivable Period (months) 1.5
Operating Ratio 0.9
Production Cost (LKR/ m3 Produced) 26.7
Average Tariff (LKR/ m3 Sold) 16.32
Stock Efficiency (LKR/ connection) 726.4
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 The Sabaragamuwa Province is located on the South-Central region of the island and it is made up of the two administrative districts namely, Rathnapura and Kegalle. This province is made up of mountain ranges valleys, streams and rivers. Both these Districts are strictly agricultural with tea, rubber, paddy and coconut plantations making up their major income generating enterprises. However much agrarian oriented these Districts are, the District of Rathnapura has maintained a reputation from historical times, the world over, for the wealth of gems. The Sabaragamuwa Province is the eighth largest province of Sri Lanka boasting a population of 1,919,487 spread out over a land mass 4900 sq km in extent. Area wise Kegalle District covers 1,663 sq km while Rathnapura District is 3,237 sq km. Rathnapura District located at an elevation of 500ft above sea level, and is the administrative capital of the Sabaragamuwa Province about 100km from Colombo. Kegalle District might even be considered the gateway to the central hills of Sri Lanka and the western region of the Kegalle district is less than 500 ft from the sea level with the eastern region lying 1000ft above the sea level. The Sabaragamuwa Regional Service Support Center (RSC) of NWSDB was established in 2008. After reorganizing the RSC in line with provincial boundaries, it was decided to have a separate RSC for Sabaragamuwa. As is the requirement a Deputy General Manager (DGM) heads the RSC. He is supported by an Assistant General Manager (AGM) and other managers in carrying out the administrative and operational functions. The most important of the RSC functions is the Operation and Maintenance (O&M) of water supply schemes. Other key functions of RSC are: Planning and Design work related to Local Projects; Planning work related to Large Scale Projects; Implementation of Rehabilitation and Augmentation work of the existing schemes; Water Resources Management at the regional or local level; as well as Billing and Revenue collection. Its major task is to provide safe drinking water using new technology and a growing water distribution network. Naturally, Sabaragamuwa province is made up of mountain ranges and therefore providing pipe borne drinking water facilities to hilly areas is a huge task. However, as of the development of RSC Sabaragamuwa, more than 100,000 families are now provided with safe drinking pipe borne water with covering most of the major cities with higher population density. The RSC Sabaragamuwa is providing safe drinking water to the community with 12 major water supply schemes in Ratnapura district and 11 major water supply schemes in Kegalle district. Among these water supply schemes, some water treatment plants are newly built automated plants with latest technologies and operations are done with SCADA systems. However, most of the water treatment plants are manually operated full treatment plants and also there are some partial treated water supply schemes within the region. The National water supply and drainage board is investing Millions of money to building new water treatment plants with better systems. These all investments are being doing to provide a better service with good quality water with adequate quantity to the each citizen within the country. The target of RSC Sabaragamuwa is also to have full treatment plants all over the province and to achieve a higher coverage by providing treated good quality drinking water to the doorsteps of the people living the Sabaragamuwa province.   Balangoda Water Treatment Plant Balangoda Intake -Walawe Ganga    Balangoda Water Treatment Plant        Kahawatta Water Treatment Plant Sedimentation Tank & Rapid Sand Filters     Kahawatta OIC office

Please click on map to enlarge it Statistics of the Area Total Area 4,902.0 km2 Population (2009)* 1,926,000 Population (2012) 1,919,487 Population Density (2012) 391.6/km2 * Estimated mid year Population by the Department of Census and Statistics - Sri Lanka Click on below links to View or Download the original map published by the Survey Department of the Government of Sri Lanka. Ratnapura District Map[ PDF - 637 KB ] Kegalle District Map[ PDF - 382 KB ]
The quality of water being supplied is tested regularly. Click here for a summary of test results taken island-wide. Schemes which are presently in operation Region Integrated Scheme Total no. of connections as end of 31 st December 2019 Average Monthly Production(m3/ month) Ratnapura District Nivithigala 1,541 26,000 Embilipitiya 14,098 294,000 Kahawatta 2,714 61,000 Pelmadulla 3,325 65,000 Rathnapura 10,536 330,000 Udawalawa 7,959 150,000 Balangoda 9,003 185,000 Godakawela 4,184 78,000 Eheliyagoda 3,733 50,000 Kiriella 335 5,000 Kolonna 1,750 32,000 Rathnapura hospital 4 29,500 Kegalle District Gonagaldeniya 115 1,500 Ruwanwella 3,328 77,000 Kannantota 887 17,000 Warakapola 1,640 40,000 Kegalle 14,236 360,000 Mawanalla 25,266 440,000 Aranayaka 2,983 45,000 Bulathkohupitiya 501 9,000 Yatiyantota 1,262 25,000 Dehiovita 2,043 36,000 Rambukkana 7,411 160,000 Total 118,854 2,516,000   Ongoing Projects Distribution System of Greater Ratnapura Water Supply National Water supply and Drainage Board implemented the Greater Ratnapura water supply project with a Spanish government loan. Accordingly, capacity of the existing treatment facilities has been increased by additional 13,000m3/day. However, the distribution system was not included to the project due limitation of funds. Hence, laying of the distribution system of Greater Ratnapura water supply project has been planned using the Local bank funds. Approximately 200km of pipes will be laid by the project and the estimated total cost is Rs. 2,777 Million.  Pipe lines will be laid up to Meneripitiya along the Ratnapura-Colombo road and upto Millakade along Ratnapura-Panadura road. In addition pipes will be laid along all the by roads in the area. Total number of beneficiaries from the project is 80,000 and it will cover 25 GNDs.   Water Supply & Sanitation Improvement Project (WaSSIP) The construction works under Water Supply & Sanitation Improvement Project (WaSSIP) were started to provide safe drinking water to the rural community under World Bank funds. Under the Rural Water Supply component of the project Epalapitiya, Ganepalla and Garagoda Water supply schemes were completed serving 236, 563 and 36 households respectively and the cost is around Rs. Million 92.5. And also 41% of the overall physical progress has been achieved in the Urban Water supply component of the WaSSIP Project, Greater Galigamuwa WSS. The project consists of construction of 9000 m3/day capacity water treatment plant, transmission and distribution system with service reservoirs covering 29 Grama Niladhari Divisions serving 45,012 people. The total cost of the project is Rs. Million 2,300. Greater Galigamuwa WSS                            Ground Reservoir                                                                    Rapid Sand Filter                                    Pump House                                                                                   Intake   Proposed Projects Small and Medium Water Supply Projects Name of WSS District DS Division Proposed population to be served Served GNDS Water source Present status Hemmatagama kegalle Aranayaka, Mawanella, Rambukkana 151,635 159 Asupiniella NPD formats sent by NWS&DB Warakapola kegalle Warakapola 90,000 GNDS alongkandy-Colombo road from Nelundeniya to Ambepussa Mahaoya NPD clearance OK Greater Ruwanwella kegalle Ruwanwella 110,000 13 GNDS Ruwanwella04 GNDS Bulathkohupitiya01 GND Dehiowita Magal oya Pending NPD Approval.Proposal has been submitted by Korea Exim bank Eheliyagoda Ratnapura Eheliyagoda, Dehiowita 71,748 28 Sithawaka Ganga Forward for PAC approval university of Sabaragamuwa  Ratnapura Imbulpe 9,543 Karagasthalawa, Muttettuwegama, Sabaragamuwa university Samanala wewa reservoir Cabinet paper draft send to Addl.GM(P&P) Pannala- Ampagala kegalle Bulathkohupitiya 3,320 Alawathura, Thelkumuduwala, Ampagala, Kiriporuwa, Panapitiya, Punehela, kendawa, Wegalla, Ambamalla, Udapotha, Bulathkohupitiya, Lewala, Urumeewala Ritigaha Oya Forwarded for PAC approval  
Postal Address : Regional Support Centre (Sabaragamuwa)National Water Supply & Drainage BoardNew TownRathnapura Telephone : +94 045 2228271,+94 045 2228272,+94 045 2228274,+94 045 2228275,+94 045 2228276 Fax : +94 045 228273 Name & Designation Telephone Fax Mobile E-mail Eng. W.G.C.L Weerasekara Deputy General Manager +94 045 2228271 +94 045 2228273 +94 77 2442078 This email address is being protected from spambots. You need JavaScript enabled to view it. Eng(Ms.) T.D. PitagampolaAssistant General Manager (Rathnapura) +94 045 2228272 +94 045 2228273 +94 773800229 This email address is being protected from spambots. You need JavaScript enabled to view it. Eng. B.V.I.C.B Vithanage Assistant General Manager (Kegalle) +94 35 2231807 +94 35 2231823 +94 714198416 This email address is being protected from spambots. You need JavaScript enabled to view it. Managers (Operational & Maintenance) Name & Designation Telephone / Fax Mobile E-mail Eng. L.A.N Amarasena(Ratnapura)Responsive Areas: Ratnapura, Embilipitiya, Nivithigala, Eheliyagoda, Udawalawa, Balangoda, Pelmadulla, Kahawatta, Godakawela, Kiriella -94 45 2228500 Fax: +94 45 2228033 +94 71 4396911 This email address is being protected from spambots. You need JavaScript enabled to view it. Eng. G.K. Nimalsiri(Kegalle)Responsive Areas: Kegalle, Mawanella, Aranayaka, Ruwanwella, Dehiowita, Warakapola, Yatiyanthota, Rambukkana +94 35 2231979, +94 35 2231027Fax: +94 35 2231027 +94 762921359 This email address is being protected from spambots. You need JavaScript enabled to view it. Officer in-charge in water supply schemes  Name & Designation Water supply scheme Telephone Mobile A.M.M.Imithihar  - (O.I.C) Rathnapura 045 2222578 071 4396921 G.D.Manamperi  -(O.I.C) Ehaliyagoda/Kiriella 036 2258699 071 5286852 K.A.Ajith Kumara -(O.I.C) Udawalawa 047 2233227 071 4897603 P.B.W.Siripala - (O.I.C) Embilipitiya 047 2230186 071 3000319 S.A.J.Karunarathna -(O.I.C) Balangoda 045 2287589 071 4417123 G.K.A.Bandara -(O.I.C) Pelmadulla/Kahawaththa 045 2270535 071 8040673 N.W.Wasantha - (O.I.C) Kolonna   071 4486783 Y.G.N.Udayarathna - (O.I.C) Godakawela 045 2240466 071 8201701 H.A.D.M.P.Jayasekara -(O.I.C) General Hospital 045 2233619 071 4224194 S.M.Senavirathna - (O.I.C) Kegalle 035 2231901 077 3907422 T.K.C.K.Thiyambarawatta -(O.I.C) Ruwanwella 035 2266099 071 8179596 W.A.R.Weragoda -(O.I.C) Warakapola 036 3268596 077 3941765 Jenet Sahabandu -(O.I.C) Yatiyanthota/Dehiowita 036 2270276 071 4447833 P.G.G.Jayasekara -(O.I.C) Aranayaka 035 3395058 071 5485536 L.I.Ehaliyagoda -(O.I.C) Rambukkana/Hiriwadunna 035 2263236 0714495023 S.U.K.Wijewardana -(O.I.C) Mawanella WTP 036 2246014 071 8380345 W.D.M.L.Wikramasingha -(O.I.C) Moronthota WTP 035 2278065 071 8204688   
  Service Standard Indicators Service Indicators  RSC 2020 January Regional Average Water Coverage (%) Pipe System maintained by NWSDB 19.9% Per Capita Consumption (l/c/d) 120 Water Availability (hours) 23.0 Water Quality - Bacteriological Quality Compliance 93.0  Water Quality - Bacteriological Testing Compliance 100.0 Water Quality - All Samples Compliance 98.5 Sewerage Coverage (%) - Operational Indicators Operational Indicators RSC 2020 January Regional Average Non-Revenue Water (%) 25.9% Non-Revenue Water - m3/conn/day 0.2 Defective Meters /1000 connections 12.0 Total Staff/ 1000 connection 5.0 Operational Staff/ 1000 connection 4.0 Estimated Bills/ 1000 connections (Monthly Average) 36.0 Performance in Customer Service Customer Service Indicators RSC 2020 January Regional Average Response to requests for new service connections (%) 95.0% Customer Complaints Volume (Complaints/ 1000 connection) 5.0 Customer Complaints Resolution 80.0% Key Performance Indicators (KPIs) Financial KPIs RSC 2020 January Regional Average Collection Efficiency (%) 99.0% Accounts Receivable Period (months) 0.3 Operating Ratio 0.9 Production Cost (LKR/ m3 Produced) (Only operational cost) 44.15 Average income (LKR/ m3 Sold) 43.80 Stock Efficiency (LKR/ connection) 4,292
SAFE WATER COVERAGE PERCENTAGES   POPULATION DISTRIBUTION & NWSDB COVERAGE POPULATION DENSITY DISTRIBUTION RATNAPURA DISTRICT   KEGALLE DISTRICT NWSDB PRESENT COVERAGE AND PROPOSED COVERAGE RATNAPURA DISTRICT KEGALLE DISTRICT --------------
 ලෝක ජල දිනය - 2017 ලංකාවේ බොහෝ ප්‍රදේශ ජල හිඟකමින් පෙලෙන ප්‍රදේශ වේ. තමන්ගේ ජීවන ක්‍රියාවලිය සාර්ථක කර ගැනීම පිණිස නියමිත කලට ජලය ලැබෙන තෙක් මෙහි මිනිසුන් බලා සිටියි. ඉදිරියේදී මිනිසාට මුහුණ දීමට සිදුවන ප්‍රධානතම අභියෝගය වන්නේ පානය සඳහා පිරිසිදු පානීය ජලය සොයා ගැනීමයි. ඒ අනුව නුදුරේදීම මිනිසාට ජල අර්බුදයකට මුහුණ පෑමට සිදුවේ. ඒ අනුව මෙම අභියෝගයට මුහුණ නොදීමට අප වග බලා ගත යුතුව ඇත. එසේ නම් ඒ සඳහා අප සියලු දෙනා එකසේ ඇත්වැල් බැඳගත යුතුව ඇත. ඒ නිසා එම කාර්යය පිළිබඳව පාසැල් සිසුන් දැනුවත් කර ඒ හරහා ජල පරිභෝජනය කළ යුතු ආකාරය සමාජගත කළ යුතුවේ. ජලය පණ මෙන් රැක ගැනීමේ පණිවිඩය ලොව පුරා ව්‍යාප්ත කිරිමට සුදුසුම මාධ්‍යය වන්නේ පාසැල් දරුවන්ය. ලෝක ජල දිනය තවත් එක් දිනකට පමණක් සීමා නොකොට ජල සංරක්ෂණය ජීවන පුරුද්දක් බවට පත් කරවීමේ අරමුණින් ජාතික ජල සම්පාදන හා ජලාපවහන මණ්ඩලයේ සබරගමුව ප්‍රාදේශීය සහය සේවා මධ්‍යස්ථානයේ මූලිකත්වයෙන් ඇඹිලිපිටිය අධ්‍යාපන කලාපයේ සියලුම පාසැල් අතර චිත්‍ර හා රචනා තරඟයක් පවත්වන ලදී.  ඒ අනුව 2017 මාර්තු 17 වන දින ඇඹිලිපිටියේ මහවැලි බුද්ධි මණ්ඩප ශ්‍රවණාගාරයේදී ඉතා උත්කර්ෂවත් අන්දමින් මෙම වැඩසටහනෙහි ජයග්‍රාහක ශිෂ්‍ය ශිෂ්‍යාවන් හට තිළිණ හා සහතික පත් ප්‍රදානෝත්සවය හිටපු ජනාධිපතිනි චන්ද්‍රිකා බණ්ඩාරනායක කුමාරතුංග මැතිණියගේ ප්‍රධානත්වයෙන් හා දේශපාලන අධිකාරියේ සහභාගීත්වයෙන් ද නගර සැලසුම් හා ජලසම්පාදන අමාත්‍යාංශයේ, ජල සම්පාදන මණ්ඩලයේ, සියලු රාජ්‍ය ආයතන නිළධාරින්, ප්‍රජා මූල සංවිධාන නිළධාරින්, පාසැල් ගරුභවතුන් ශිෂ්‍ය ශිෂ්‍යාවන් හා මහජනතාවගේ සහභාගීත්වයෙන් පවත්වන ලදී.               
Awareness programmes for school children  The water is one of the most important natural resource in the world. However, population continues to grow and people are putting ever-increasing pressure on the planet's water resources.  Humans are the main cause of water pollution, but it is our duty to protect this natural resource. One of the best methods to protect water from the pollution is, aware the society regarding the negative aspects of water pollution.  To make that move success, RSC (Sabaragamuwa), National Water Supply & Drainage Board had commenced awareness programmes for school children to inform them regarding the importance of protecting natural water resources. The main purpose of these programmes is to deepen awareness and understanding regarding negative aspects of water pollution among school children such that it will be beneficial to both the students and the society in the short term as well as the long term in regards of protecting natural water resources. Rakwana St. Anthony's college (11.10.2018)       Balangoda Tamil School (27.09.2018)      Eheliyagoda Dharmapala Vidyalaya (2016)      
Charity Programme in Pothupitiya Rural Hospital The Staff Welfare Society of RSC (Sabaragamuwa) had organized a charity programme on 02.02.2019 in Pothupitiya rural hospital to uplift its facilities. In this programme, Staff Welfare Society of RSC (Sabaragamuwa) had organized a shramadana campaign in hospital premises. The hospital beds, cupboards and other equipment were cleaned and & painted. The hospital surrounding also well cleaned and arraigned pleasantly by performing some landscaping activities. And also Staff Welfare Society of RSC (Sabaragamuwa) had donated some essential equipment to the Pothupitiya rural hospital and those items are worth more than Rs. 250,000. These equipment were requested by the hospital staff and they will be really helpful for uplift the service of the hospital.   The event was organized under the supervision of DGM (Sabaragamuwa) and all of these activities were conducted by the participation of staff of RSC (Sabaragamuwa). The hospital staff and volunteers from Pothupitiya village also participated to this event to make this event success.                        
අංගම්මන ජලාශය පිරිසිදු කිරීම (2019.03.01) ජාතික ජලසම්පාදන මණ්ඩලයේ රත්නපුර දිස්ත්‍රික් සියළුම සේවකයන් තම එදිනෙදා රාජකාරියට පරිබාහිරව රත්නපුර පාරිභෝගික සැම වෙනුවෙන් රත්නපුර ජල පිරිපහදු මධ්‍යස්ථානයට ජලය ලබාගන්නා වැව් හා එය අවට පරිසරය පිරිසිදු කිරීම හා නව ශාක රෝපණය කිරීම 2019.03.01 දින විශාල පරිශ්‍රමයක් දරා සිදු කර ලදී. (ඇහැලේපොල වැව හා මඩලාදෙනිය වැව ඇහැලේපොල අධිකාරම් තුමා එදවස බටුගෙදර කුඹුරු ගොවිතැන් කටයුතු සඳහා අවශ්‍ය ජලය ලබාගැනීමට ඉදිකර ඇත.) මෙම කාර්යය සාර්ථක කරගැනීමට සහාය දැක්වූ, රත්නපුර දිස්ත්‍රික් ප්‍රාදේශීය ලේකම් තුමි ඇතුළු නිලධාරීන් පිරිසද පුරාවිද්‍යා නිලධාරීන් දපරිසර අධිකාරී නිලධාරීන් දරත්නපුර නගර සභා නිලධාරීන් දශ්‍රි ලංකා පොලිසියේ නිලධාරීන් ද ගැමුණු හේවා බලකායේ නිලධාරීන් දඇතුළු සියළු දෙනාටම ස්තූතිය වන්ත වන්නෙමු...            රුක් රෝපණ වැඩසටහන ජන ගහන වර්ධනය හා සීඝ්‍රයෙන් සිදුවන නාගරීකරණය වැනි හේතු සාධක හේතුවෙන් ජල ඉල්ලුම ඉතා සීඝ්‍රයෙන් ඉහළ ගිය ද ඊට සාපේක්ෂව සිදුවන ජල පෝෂක ප්‍රදේශ දූෂණයට ලක් වීම සහ විවිධ ස්වභාවික හා මානව ක්‍රියාවලීන්ගේ බලපෑම නිසා ජල දූෂණය ද දිනෙන් දින ඉහළ යයි. එම හේතුවෙන් මිනිසාට පිරිසිදු පානීය ජලය ලබා ගැනීමේ දැඩි අවධානම් තත්ත්වයකට නුදුරේදීම මුහුණ පෑමට සිදුවේ. මෙම ගැටලුව වටහා ගත් සබරගමුව ප්‍රාදේශීය සහය සේවා මධ්‍යස්ථානය මඟින් ජල පෝෂක ප්‍රදේශ පිළිබඳව ඉතා සංවේදී වී රුක් රෝපණ වැඩසටහන් බොහෝමයක් මේ වනවිට ද සිදුකර ඇති අතර ඉදිරියේදී ද සිදු කිරීමට සැලසුම් කර ඇත. ඒ අනුව 2016, 2017, 2018 යන තෙවසර තුළ විවිධ පැළ වර්ග 15,000/= ක් පමණ සිටුවා ඇත. ඇහැලියගොඩ ජල සම්පාදන ක්‍රමයේ බිසෝදොල ජල පෝෂක ප්‍රදේශය තුළ මී, දොඹ, හල්මිල්ල, කුඹුක් වැනි වටිනා පැල වර්ග 650 ක් පමණ සිටුවන ලදී. පැල්මඩුල්ල ජල පෝෂක ප්‍රදේශය වන කිරිඳි ඇල්ල තුළ ඉහත වර්ග වලින් පැල 2000 ක් පමණ සිටුවන ලදී. මේ සඳහා ජල සම්පාදන මණ්ඩලයේ හා පැල්මඩල්ල ප්‍රදේශයට අයත් සියලු රාජ්‍ය ආයතන නිළධාරින් සහභාගී වන ලදී. නිවිතිගල ජල සම්පාදන ක්‍රමයේ ජල මූලාශ්‍රය වන වටාපොත පැල 450 ක් සිටුවන ලදී. මෙම වැඩසටහන ලෝක ජල දිනයට සමගාමීව මණ්ඩලයේ නිළධාරි මහත්ම මහත්මීන්ගේ සහභාගීත්වයෙන් සිදු කරන ලදී.  කහත්ත ජල සම්පාදන ක්‍රමයේ ජල මූලාශ්‍ර වන මනංදොල හා වේ ගඟ ජල මූලාශ්‍ර ආශ්‍රිතව විවිධ වර්ගවල පැල  2000 ක් පමණ රෝපණය කරන ලද අතර මේ සඳහා කැළණිය විශ්ව විද්‍යාලයේ වෛද්‍ය පීඨ සිසු සිසුවියන්, කහවත්ත විහාරස්ථානයේ ස්වාමීන් වහන්සේලා හා ජල සම්පාදන මණ්ඩලයේ නිලධාරින්ගේ සහභාගීත්වයෙන් ඉතා සාර්ථකව පවත්වන ලදී. මීට අමතරව ප්‍රජා මූල සංවිධාන සඳහා ද රුක් රෝපණ වැඩසටහන් පවත්වන ලදී. හන්ඳුරුකන්ද ප්‍රජා මූල සංවිධානයේ ජල පෝෂක ප්‍රදේශය වන කිරිබත්ගල රක්ෂිතය තුළ ගම්වැසියන්, රාජ්‍ය නිලධාරින් හා මණ්ඩලයේ නිළධාරින් සහභාගීත්වයෙන් පැළ 1000 ක් පමණ සිටුවන ලදී.  පුවක් පැළ සිටුවීම - ඇහැලියගොඩ / කිරිඳිඇල්ල / බලංගොඩ / කහවත්ත (2016,2017)            රුක් රෝපණ වැඩසටහන - කහවත්ත / පැල්මඩුල්ල / නිවිතිගල / ඇහැලියගොඩ / කිරිබත්ගල (2017)        

North Central Region (Anuradhapura and Polonnaruwa Districts)

North Central Region of the National Water Supply & Drainage Board (NWS&DB), which includes Anuradhapura and Polonnaruwa Districts, is headed by the Deputy General Manager (North Central). Regional Support Centre (North Central) has been established to provide the necessary technical and non-technical support for the activities of Operation and Maintenance (North Central) section and as well as to undertake the development activities related to new water supply projects in North Central Province. The development activities of the RSC(NC) are performed under the guidance of Assistant General Manager (North Central) and the responsibility on Operation and Maintenance activities are borne by the Regional Manager (North Central). Functions of RSC(NC) are monitored by the Additional General Manager (Northern/Central) in Head Office.

north central map
Please click on map to enlarge it
Statistics of the Area
Total Area 10,714.0 km2
Population (2001) 1,104,664
Population (2012)* 1,266,663
Population Density (2012) 118.2/km2
* Extracted from the report of Population and Housing 2012 by the Department of Census and Statistics - Sri Lanka.

Click on below links to View or Download the original map published by the Survey Department of the Government of Sri Lanka.

 

 

Comparison of Service Connections

As at end of No. of Connection
2010 62,579
2011 67,294
2012 80,314
2013 85,912
2014 91,900
2015 100,668

 

    North Central

Water Supply Coverage Maps

 
 
 

 

nc deep tube wells

 

nc deep tube wells

nc deep tube wells nc deep tube wells
nc deep tube wells nc deep tube wells  

The quality of water being supplied is tested regularly. Click here for a summary of test results taken island-wide.

Details on existing water supply scheme of North Central Province

Water Supply Schemes in operation

Region Scheme Total no. of connections as end of
31st March 2016
Average Monthly Production
(m3/ month)
Anuradhapura Distrct Kebithigollawa 1,069 18,880
Anuradhapura East 7,065 164,753
Anuradhapura North 8,819 156,921
A'pura New Town 12,247 366,045
Maradankadawala/Kekirawa 7,067 184,961
Ihalagama 4,508
Sacred-City 6,564 145,378
Eppawala 231 4,256
Kahatagasdigiliya 1,441 26,219
Thambuttegama 4,087 73,709
Galnewa - Bulnewa 3,866 52,434
Horowpathana 217 4,437
Habarana 960 14,166
Madawachchiya 1,513 26,380
Padaviya 684 13,424
Talawa 5,521 102,894
Nachchiyaduwa 2,303 36,693
Mihintale 3,695 73,963
Oyamaduwa 79 1,929 
Thanthirimale 259 3,564 
Polonnaruwa District Minneriya 2,936 84,433
  Higurakgoda 3,728 91,738
  Polonnaruwa 10,145 236,269
  Bakamuna 1,112 19,774
  Dimbulagala 2 7,617
  Gallella 1,463 23,193
  Bendiwewa 1,800 90,122
  Sewagama 4,130
  Manampitiya 1,318 35,642
  Medirigiriya 1,772 42,863
Total 101,629 2,102,657

Ongoing Projects

Small and Medium Water Supply Projects
Project Name No. of Beneficiaries Total Cost Estimate
(Rs. Million)
Duration
From To
Hingurakgoda Water Supply Project 93,750 in 2035 130.0 Jan 2004 Dec 2014
Minneriya Water Supply Project - Stage II 100.0 Jan 2007 Dec 2014
Medirigiriya Water Supply Project - Stage I 62,500 in 2035 919.0 Jun 2007 Dec 2014
Ippalogama Housing Scheme WSP (Combined with Kekirawa WSS) 152,000 in 2030 798.0 Jun 2007 Dec 2014
Parasangaswewa 2,855 in 2025 31.60 Sep 2012 Dec 2015
Large Scale Water Supply and Sanitation Projects
Project Name Name No. of Beneficiaries Total Cost Estimate
(Rs. Million)
Duration
From To
Anuradhapura North WSP - Phase 01 (JICA Funded) 113,900 in 2034 10,247 Mar 2013 Jan 2019
Projects in Pipeline

Click here to view the list of Projects in pipeline

 Please Click here to view / download full contact list for Regional Support Centre (North Central)

Postal Address : Regional Support Centre (North Central)
National Water Supply & Drainage Board
Godage Mawatha, Anuradhapura
Telephone
: +94 25 2235993, +94 25 2222295-6
+94 25 2220727, +94 25 2225951
Fax
: +94 25 2225609
Name & Designation Telephone / Fax Mobile E-mail
Eng.G.V.Vijeratne
Deputy General Manager(NC)
+94 25 2235993,
+94 25 2225951/2/6
+94 0773905305  This email address is being protected from spambots. You need JavaScript enabled to view it.
Eng. S.C.Rathnayake
Assistant General Manager (NC)
+94 25 2235993,
+94 25 2225951/2/6
+94 7104305176 This email address is being protected from spambots. You need JavaScript enabled to view it.

Managers (Operational & Maintenance)

Name & Designation Telephone / Fax Mobile E-mail
Eng. C.S.Lokubarana
+94 25 2224454, +94 25 2222296
Fax: +94 25 2235495

+94 71 7390903

This email address is being protected from spambots. You need JavaScript enabled to view it.">manageranu
@waterboard.lk

This email address is being protected from spambots. You need JavaScript enabled to view it.">Responsible Area: Anuradhapura, Vijayapura, Nachchaduwa, Thalawa, Sacred City, Mihintale, Medawachchiya, Kahatagasdigiliya, Horowpathana, Kebithigollawa, Padaviya, Eppawala, Thambuttegama, Galnewa, Bulnewa, Kekirawa, Habarana, Maradankadawala, Ihalagama, Oyamaduwa, Thanthirimale

Polonnaruwa, Hingurakgoda, Minneriya, Bakamoona, Dimbulagala, Gallella, Bendiwewa, Sewagama, Manampitiya

Please Click here to view / download full contact list for Regional Support Centre (North Central) and click here to view Operation and Maintenance (NC) Section

 

Service Standard Indicators

Service Indicators  RSC (North Central) 2015
Regional Average
Water Coverage (%) Pipe System maintained by NWSDB 32%
Per Capita Consumption (l/c/d) 127
Water Availability (hours) 23.5
Water Quality - Bacteriological Quality Compliance 100.0%
Water Quality - Bacteriological Testing Compliance 90%
Water Quality - All Samples Compliance 95% 
Sewerage Coverage (%) -

Operational Indicators

Operational Indicators RSC (North Central) 2015
Regional Average
Non-Revenue Water (%) 17.9%
Non-Revenue Water - m3/conn/day 0.12
Defective Meters per '000 connections 61
Total Staff/ 1000 connection 4
Operational Staff/ 1000 connection 3
Estimated Bills/ 1000 connections 2

Performance in Customer Service

Customer Service Indicators RSC (North Central) 2015
Regional Average
Response to requests for new service connections (%) 100.0%
Customer Complaints Volume (Complaints/ 1000 connection) 16
Customer Complaints Resolution 99%

Key Performance Indicators (KPIs)

Financial KPIs RSC (North Central) 2015
Regional Average
Collection Ratio (%) 103.8%
Accounts Receivable Period (months) 2.1
Collectable Accounts Receivable Period (months) 2.0
Operating Ratio 0.84
Production Cost (LKR/ m3 Produced) 31.29
Average Tariff (LKR/ m3 Sold) 38.10
Stock Efficiency (LKR/ connection) 1,958

 

 

 

 

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The North Western RSC is established in year 2008. As per the NWSDB organization structure a Deputy General Manager ~(DGM) is heading the RSC. He is supported by Assistant General Manager~(AGM) for developing works and Manager for Operation & Maintenance works.
The following are the main duties carried out by this RSC;

  • The Work related Local Capital Budget Projects are done by the Planning & Design Division.
  • Preparation and coordinating the Large Scale Foreign Funded Projects are done by the Sector Planning Division.
  • Rehabilitation and Augmentation of Existing Water Supply Schemes are carried out by O&M Division.
  • The Construction Work related Local Capital Budget Projects are supervised by the Construction Division.
  • Billing and Revenue Collection are done by Commercial Section under Manager~(O&M).
  • E&M Division for E&M Works Design and Construction Supervision.

The day to day activities are carried out under the DGM. The Manager~(O&M) and DE~(Kurunegala) Office are also located in the same premises of DGM Offices and DE~(Puttalam) is located in Puttalam

 

 Wariyapola2


A Customer Satisfaction Survey was initiated to develop the CSI (Customer Satisfaction Index) within the RSC

 Productivity Development Programme was initiated in RSC(NW) as per the instructions given by the General Manager and necessary arrangements made to apply National Productivity awards in 2014 (Application submitted on June 2015) .Five applications were submitted by Regional Support Centre (NW), Ground Water Office (Wariyapola) ,Regional Lab(Kurunegala), Narammala Water Supply Scheme & Wariyapola Water Supply Scheme.

At the competition following awards were received in December 2015.

 

Regional Support Centre (NW)

2nd place in Production & Service Sector - Medium Scale

Ground Water Office, Wariyapola      

3rd place in Production & Service Sector - Small Scale.

Regional Lab, Kurunegala

Commendable Place in Production & Service Sector - Small Scale.

Narammala Water Supply Scheme      

Commendable Place in Production & Service Sector - Small Scale.

And also held an appreciation ceremony to appreciate the employees in Wayamba Region under the participation of Vice Chairman & General Manager.

                                                                                         

 

   1  

2

Regional Support Centre (NW)

2nd place in Production & Service Sector - Medium Scale

Ground Water Office, Wariyapola      

3rd place in Production & Service Sector - Small Scale.

 

north western map
Please click on map to enlarge it
Statistics of the Area
Total Area 7,888.0 km2
Population (2012) 2,372,185
* Estimated mid year Population by the Department of Census and Statistics - Sri Lanka

Click on below links to View or Download the original map published by the Survey Department of the Government of Sri Lanka.

As at end of No. of Connection North Western
2006 26,218
2007 28,470
2008 32,684
2009 36,347
2010 40,069
2011 46,500
2012 53,580
2013 58,805

The quality of water being supplied is tested regularly. Click here for a summary of test results taken island-wide.

Schemes which are presently in operation

Region Scheme Total no. of connections as end of 31st December 2013 Average Monthly Production (m3/ month)
Kurunegala Distrct Polgahawela 4,050 64,059
Alawwa 1,340 19,407
Ambanpola 1,089 14,364
Ogodapola 441 7,272
Dambadeniya 1,490 24,650
Narammala 2,638 36,220
Nikaweratiya 2,366 50,317
Pannala 360 5,311
Gokarella 571 7,148
Wariyapola 2,533 32,033
Dodamgaslanda 655 9,113
Giriulla 1,305 23,622
Galgamuwa 1,510 24,207
Rambadagalla 717 10,399
Udugama 49 517
Kurunegala - 178,824
Hettipola - 9,257
Wannigama 168 2,061
Padeniya 353 -
Buluwala 154 -
Lake Side 10 -
Puttalam District Rahamathnagar 1,705 23,280
Kakkapalliya 6,095 94,002
Andigama 395 4,408
Chilaw 6,713 121,279
Puttalam 11,401 209,838
Anamaduwa 967 11,348
Wennappuwa 1,484 22,154
Dankotuwa 3,544 62,321
Nattandiya 2,179 30,379
Samudigama - -
Total 56,284 1,097,790

Ongoing Projects

Small and Medium Water Supply Projects
Project Name  No. of Beneficiaries  Total Cost Estimate
(Rs. Million) 
Duration
From To
Nikaweratiya, Maho, Wariyapola Water Supply Project 60,000 996.7 1999 2014
Ibbagamuwa Water Supply Project 7,200 239.0 2012 2015
Dambadeniya Water Supply Project 50,000 796.0 2012 2015
Divulagane Water Supply Project 1,800 47.0 2013 2014

Please click here to view / download full contact list for Regional Support Centre (North Western)

Postal Address : Regional Support Centre (North Western)
National Water Supply & Drainage Board
Dambulla Road, Kurunegala
Telephone : +94 37 2221161, +94 37 2223158, +94 37 2225862
Fax : +94 37 2230086, +94 37 2228564
Name & Designation Telephone Mobile E-mail

Mrs. I.M.W.K.Ilangasinghe
Deputy General Manager

 

+94 37 2221161,
+94 37 2223158,
+94 37 2225862 
+94 77 2017800 This email address is being protected from spambots. You need JavaScript enabled to view it.
Mr. M.A.G. Susantha
Assistant General Manager (North Western)

+94 37 2221161,
+94 37 2223158,
+94 37 2225862

+94 77 2017799

This email address is being protected from spambots. You need JavaScript enabled to view it.

Managers (Operational & Maintenance)

Name & Designation Telephone Fax Mobile E-mail
Mr. G.W. Deshapriya
(Kurunegala)
Responsive Areas: Kurunegala & Puttalam Districts
+94 37 2221161,
+94 37 2223158,
+94 37 2225862
+94 37 2231401 +94 77 489653 This email address is being protected from spambots. You need JavaScript enabled to view it.">managerkuru
@waterboard.lk

Service Standard Indicators

Service Indicators  RSC (North Western) 2013
Regional Average
Water Coverage (%) Pipe System maintained by NWSDB 9.0%
Per Capita Consumption (l/c/d) 99.7
Water Availability (hours) 21
Water Quality - Bacteriological Quality Compliance 99%
Water Quality - Bacteriological Testing Compliance 100.0%

Operational Indicators

Operational Indicators RSC (North Western) 2013
Regional Average
Non-Revenue Water (%) 12.66%
Non-Revenue Water - m3/conn/day 0.081
Defective Meters per '000 connections 12
Total Staff/ 1000 connection 7.1
Operational Staff/ 1000 connection 5.3
Estimated Bills/ 1000 connections 24.8

Performance in Customer Service

Customer Service Indicators RSC (North Western) 2013
Regional Average
Response to requests for new service connections (%) 100.0%
Customer Complaints Volume (Complaints/ 1000 connection) 1.7
Customer Complaints Resolution 86.9%

Key Performance Indicators (KPIs)

Financial KPIs RSC (North Western) 2013
Regional Average
Collection Ratio (%) 99.5%
Accounts Receivable Period (months) 0.62
Collectable Accounts Receivable Period (months) 0.1
Operating Ratio 1.28
Production Cost (LKR/ m3 Produced) 31.70
Average Tariff (LKR/ m3 Sold) 15.31
Stock Efficiency (LKR/ connection) 2,624

RURAL WATER SECTION – NORTH WESTERN PROVINCE - WORK DONE UNDER CKD PROGRAMME IN YEAR 2014

• Hand Pumps Rehabilitation Programme expending 13.10 MRs.

• Pipe Line Extension - Maho to Polpithigama expending 80.00 MRs

• Rain Water Harvesting Tanks
Supply & installation of 41 Nos. of Rain water Harvesting Tanks for 25 Schools expending 4.0 MRs.

• Water Quality Testing Programme expending 3.0 MRs.

image003  image005 

 

The Services rendered by North Western RSC of N.W.S.& D.B. for patients suffering from kidney disease in Kurunegala district

The data bank of the Department of Health reveals that the no. of CKDu patients in 11 no. of MOH divisions in the Kurunegala district is increasing rapidly. The quality of drinking water could be a major component for the increase of CKDu patients. Hence the N.W.S.& D.B. has initiated no. of projects in these areas.
• In the Polpithigama and Maho MOH divisions, 252 kidney patients have been provided with 250 no.s of Rain water collecting tanks with capacity of 2000 L.
• 25 no.s selected schools in the above areas have been provided with 41 Rain water collecting tanks with capacity of 5000 L.
• Work has commenced for restoring hand pumps and extending the distribution line to supply water from the Maho WSS to these affected areas.
• In addition to this we have lounged a joint programme along with the DHS office in Kurunegala to monitor the quality of drinking water sources (Dug wells) of these affected areas namely Polpithigama, Giribawa and Galgamuwa.

 

The major task of the Sector Planning section is preparation of proposals for new projects to improve the water supply coverage in the North Western Province. Apart from that, the section has planned and achieved following goals.

*Preparation of water supply coverage maps of existing as well as proposed schemes

*Preparation of a database of water supply coverage details about GN Divisions in North Western province

There are major schemes to prepare pre-feasibility reports by the sector planning section of North Western since the availability of water is limited. They can be classified as foreign funded & local funded projects. Except these two categories, still there are few schemes for which no any fund identified yet.

PAC approved projects are Galageda –Mawathagama, Alawwa-Polgahawela, Melsiripura, Galagamuwa, Pannala-Makandura –Kuliyapitiya, Deduruoya, Hiripitiya-Ganewatta in Kurunegala District & Anamaduwa, Dankotuwa, Kalpitiya & Towns South of  Puttlam in Puttlam District.

By implementing   all the above proposed projects, the water supply coverage will be increased up to 67% in Kurunegala District & 81% in Puttalam District.

 

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A Deputy General Manager (DGM) heads the Western North RSC with an Assistant General Manager (AGM) providing support in running the RSC unit. The O&M activities are divided by regions namely the Gampaha Region and the Towns North of Colombo (TNC) region and are managed by two different regional managers. The principal RSC functions are to provide necessary support to the two regional offices in the day to day O&M activities and to provide help and guidance in the ongoing scheme rehabilitation, and augmentation work.

The O&M managers report to the DGM through the AGM and all RSC functions are monitored by the Additional General Manager for Western Zone. The RSC provides services to the regional offices only within their capacity; any additional help as necessary is obtained from the head office (HO) through the respective Additional General Manager.

gampaha map

Click on below link to View or Download the original map published by the Survey Department of the Government of Sri Lanka.

As at end of No. of Connection
2006 114318
2007 121535
2008 128851
2009 133387
2012 177981

The quality of water being supplied is tested regularly. Click here for a summary of test results taken island-wide.

Schemes which are presently in operation

Region Scheme Total no. of connections as end of 31st December 2009 Average Monthly Production (m3/ month) Total no. of connections as end of 31st December 2012
Towns North of Colombo Kelaniya 94105 3081735 128039
Biyagama
Ja-Ela
Gampaha Region Kirindiwela 744 15433 49942
Ranpokunagama 2238 78926
Gampaha 3509 110143
Udugampola 100 1686
Bataleeya 424 12534
Yakkala 1911 37413
Veyangoda/ Nittambuwa 3420 71389
Raddoluwa 4786 146775
Mirigama 899 13615
Pugoda 953 17860
Negombo 17639 600355
Divulapitiya 1899 31578
Minuwangoda 760 12041
Katunayake These schemes are now integrated with other Schemes  
Malwana  
Mabima Heiyanthuduwa  
Galahitiyawa  
Urapola  
Dompe  
Total 133387 4231483  

Ongoing Projects

Small and Medium Water Supply Projects
Project Name No. of Beneficiaries Total Cost Estimate (Rs. Million) Duration
From To
Kirindiwela Water Supply 8000 198.0 May 1998 Dec 2013
Nittambuwa/ Veyangoda Water Supply 12000 210.7 Oct 1999 Dec 2013
Katunayake WS - Stage WS 1 & II 29000 470 Jan 2005 Dec 2014
Large Scale Water Supply and Sanitation Projects
Project Name (Donor) No. of Beneficiaries Total Cost Estimate (Rs. Million) Duration
From To
Augemntation of Negombo Water Supply (DUTCH) 137,500 6,791.0 2007 2013
Inter-District Projects
Water Treatment Facilities Moratuwa/ Panadura, Ambatale and in Negombo (Spanish) [Formerly Galagoda Water Supply Scheme] 10,000 2,690.0 Oct 2007 Dec 2009

Please click here to view / download full contact list for Regional Support Centre (Western - North)

Postal Address : Regional Support Centre (Western - North)
National Water Supply & Drainage Board
433/4A, Ganemulla Road,
Kadawatha.
Telephone : +94 11 2922131, +94 11 2922137, +94 11 2922145,
+94 11 2922129, +94 11 2927177
Fax : +94 11 2922146
Name & Designation Mobile E-mail
ඉංජිනේරු.එන්.යූ.කේ.රණතුංග
නියෝජ්‍ය සාමාන්‍යාධිකාරී
+94 0777 223733 This email address is being protected from spambots. You need JavaScript enabled to view it.
ඉංජිනේරු.කේ.එල්.එදිරිසිංහ
සහකාර සාමාන්‍යාධිකාරී
+94 77 77 17652 This email address is being protected from spambots. You need JavaScript enabled to view it.

Managers (Operational & Maintenance)

Name & Designation Telephone Fax Mobile E-mail
Mr. K.S.A.U. Gunenayake
(Gampaha)
Responsive Areas: Gampaha, Negombo, Veyangoda, Nittambuwa, Yakkala, Raddoluwa, Divulapitiya, Meerigama, Minuwangoda, Pugoda, Bataleeya, Ranpokunagama
+94 33 2231464, +94 11 2232718 +94 33 2231464, +94 11 2232718 +94 77 2265505 This email address is being protected from spambots. You need JavaScript enabled to view it.">managergam
@waterboard.lk
Mr. A.S. Wijerathna
(Towns North of Colombo)
Responsive Areas: Kelaniya, Biyagama, Ja-Ela, Dompe, Wattala, Ragama, Kandana, Mahara
+94 11 2909854 +94 11 4741981 +94 71 8240948 This email address is being protected from spambots. You need JavaScript enabled to view it.">managertnc
@waterboard.lk

Service Standard Indicators

Service Indicators  RSC (Western - North) 2008
Towns North Gamapaha Regional Average
Water Coverage (%) Pipe System maintained by NWSDB 39.4% 13.0% 25.1%
Per Capita Consumption (l/c/d) 117.3 116.7 117.1
Water Availability (hours) 23.5 16.4 21.4
Water Quality - Bacteriological Quality Compliance n/a n/a 94.7%
Water Quality - Bacteriological Testing Compliance n/a n/a 100%
Water Quality - All Samples Compliance n/a n/a 95.8%
Sewerage Coverage (%) 0.0% 3.4% 2.5%

Operational Indicators

Operational Indicators RSC (Western - North) 2008
Towns North Gamapaha Regional Average
Non-Revenue Water (%) 22.9% 17.0% 24.1%
Non-Revenue Water - m3/conn/day 0.25 0.17 0.23
Defective Meters per '000 connections 30 100 51
Total Staff/ 1000 connection 3 8 5
Operational Staff/ 1000 connection 2 6 3
Estimated Bills/ 1000 connections 161 41 126

Performance in Customer Service

Customer Service Indicators RSC (Western - North) 2008
Towns North Gamapaha Regional Average
Response to requests for new service connections (%) 98.5% 86.2% 95.8%
Customer Complaints Volume (Complaints/ 1000 connection) 90.3 154.4 109.1
Customer Complaints Resolution 95.5% 73.0% 86.2%

Key Performance Indicators (KPIs)

Financial KPIs RSC (Western - North) 2008
Kelaniya Gamapaha Regional Average
Collection Ratio (%) 104.5% 98.7% 102.0%
Accounts Receivable Period (months) 5.9 2.1 4.2
Collectable Accounts Receivable Period (months) 2.4 0 1.4
Operating Ratio 1.02 1 1.01
Production Cost (LKR/ m3 Produced) 13.72 26.39 17.08
Average Tariff (LKR/ m3 Sold) 13.04 26.03 16.68
Stock Efficiency (LKR/ connection) n/a n/a 2189
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