A Deputy General Manager (DGM) heads the Eastern RSC with the support of an Assistant General Manager (AGM). Operations and Maintenance (O&M) activities are divided into four regions namely Trincomalee, Ampara, Batticaloa and Akkaraipattu Region and are managed by four different regional managers. Mainly the RSC functions are to provide necessary support to the four regional offices in the day to day O&M activities and to provide help and guidance in the existing scheme rehabilitation and augmentation work.

Trincomalee O&M Manager directly report to DGM and all other O&M Managers report to the DGM through the AGM and all RSC functions are monitored by the Additional General Manager. The RSC provides services to all regional offices within their capacity, any additional help is obtained from the head office (HO) through the Additional General Manager.

Inspite of having functioned for a long time, the RSC still lacks capacity specially in some technical services, such as planning and design activities, electromechanical works etc. This is primarily due to lack of technical staff and other resources. The main reasons for the shortage of staff are the geographical location and the lack of quarters facilities which has made it very difficult for the RSC to appoint the required skilled personnel as only a few are willing to come and work in the area.


Please click on map to enlarge it
Statistics of the Area
Total Area 9,996.0 km2
Population (2012) 1,551,381
Population Density (2012) 160.0/km2
* Population by the Department of Census and Statistics - Sri Lanka

Click on below links to View or Download the original map published by the Survey Department of the Government of Sri Lanka.

The quality of water being supplied is tested regularly. Click here for a summary of test results taken island-wide

Schemes which are presently in operation

Region Scheme Total no. of connections
as end of 31th December 2014
Average Monthly
Production
(m3/ month)
Ampara Region Damana 351 55746
Uhana 1596
Hingurana 938
Mahaoya 81 2940
Ampara 7254 260389
Padiyathalawa 507 13265
Inginiyagala 356 8555
Dehiattakandiya 2666 45019
Sammanthurai 9932 164988 
Valathapittiya 707
Akkaraipattu Region Ninthavur 4364 298882
Karaithivu 3707
Sainthamaruthu 6219
Kalmunai 9073
Maruthamunai 4967
Irakkamam 2668 326944
Akkaraipattu 10559
Addalaichenai 3481
Oluvil & Palamunai 3236
Pottuvil 2687 54516
Thirukkovil 933 9899
Batticaloa Region Chenkalady 24 235
Batticaloa 2940 76636
Eravur 934 5674
Irudayapuram 868 11154
Kattankudy 4695 29903
Kallar 3704 26211
Kaluwanchikudy 309 3600
Kallady 717 9474
Arayampathi 852 8644
Vavunathivu 667 4948
Trincomalee Region Seruwila 102 856113
Town 10286
Palaiyoothu 6034
Kantale 6024
Thampalagamam 4077
Kinniya 6515

Andakulam

3635
Total 128665 2277327

Ongoing Projects

Small and Medium Water Supply Projects

Project Name  No. of Beneficiaries  Total Cost Estimate
(Rs. Million)
 
Duration
From To
Kantale (Agbopura) Water Supply 8,000 275.0 Jan
1999
Dec
2014
Thampalakamam Water Supply 28,000 95.2 Jan
1999
Dec 2012
Serunuwara Water Supply 2,500 110.1 Jan
2001
Dec
2016
Wanele Water Supply 14,000 808.5 Dec 2012 Dec
2015

Large Scale Water Supply and Sanitation Projects

Project Name (Donor) No. of Beneficiaries  Total Cost Estimate
(Rs. Million)
 
Duration
From To
Trincomalee District
Greater Trincomalee
Integrated Water
Supply Scheme
(5 DS Divisions)
333,000 (Population)
65,000 (Connections)
EURO 20.35
LKR 1000
Jan
2005
Jan
2013
Mutur WSS ADB funded
Secondary Towns and
Rural Community
Based Water Supply and
Sanitation Project
(35 GN Divisions)
52,000 (Population)
10,000 (Connections)
2,885 Jan
2004
Dec
2013
Eachalampathu WSS
Serunuwara WSS
26,000 (Population)
7,000 (Connections)
1,074 Jan
2011
Jun
2014
Ampara District
JICA WSS Eastern Province
Water Supply Development
Projects (EPWSDP) - Ampara
290,000 (Population)
58,000 (Connections)
LKR 6,526 Foreign Fund
LKR 5,266 GoSL LKR 1,260
Jul
2010
Dec
2013
Ectad - (Phase - 111) WSS
Intergrated Water Supply
Scheme for the Unserved Areas of Ampara District
200,000 (Population)
47,000 (Connections)
12,175 Nov
2011
Dec
2015

Please Click here to view / download full contact list for Regional Support Centre (Eastern)

Postal Address : Regional Support Centre (Eastern)
National Water Supply & Drainage Board
No: 48A/1, Kandy Road,
Trincomalee
Telephone : +94 26 2222028
Fax : +94 26 2225225

 

Name & Designation Mobile E-mail
Mr. S.A Rasheed
Deputy General Manager
+94 77 3502813 இம்மின்-அஞ்சல் முகவரி spambots இடமிருந்து பாதுகாக்கப்படுகிறது. இதைப் பார்ப்பதற்குத் தாங்கள் JavaScript-ஐ இயலுமைப்படுத்த வேண்டும்.
Mr. N. Sudasan
Assistant General Manager (EN)
+94 77 2240571
+94 26 2225225

இம்மின்-அஞ்சல் முகவரி spambots இடமிருந்து பாதுகாக்கப்படுகிறது. இதைப் பார்ப்பதற்குத் தாங்கள் JavaScript-ஐ இயலுமைப்படுத்த வேண்டும்.

Mr. M.M.M Nazeel
Assistant General Manager (ES)

   

Managers (Operational & Maintenance)

Name & Designation Telephone Fax Mobile E-mail

Mr. U.K.M Musajith
(Trincomalee)
Responsibility Areas:

Trincomalee Town, Palaiyoothu,

Andakulam, Kinniya, Thampalagamam, 

Kanthale and Seruvila

+94 262225383 +94 26 2225383 +94 77 2385372  இம்மின்-அஞ்சல் முகவரி spambots இடமிருந்து பாதுகாக்கப்படுகிறது. இதைப் பார்ப்பதற்குத் தாங்கள் JavaScript-ஐ இயலுமைப்படுத்த வேண்டும்.

Mr. M. Kumaradas
(Ampara)
Responsibility Areas:

Uhana, Inginiyagala, Damana,

Hingurana, Ampara Dehiyadakkandiya,

Padiyathalawa,Mahaoya,

Sammanthurai and Valathapittiya

+94 632222125 +94 63 2222024 +94 773179448  இம்மின்-அஞ்சல் முகவரி spambots இடமிருந்து பாதுகாக்கப்படுகிறது. இதைப் பார்ப்பதற்குத் தாங்கள் JavaScript-ஐ இயலுமைப்படுத்த வேண்டும்.

Mr. J.M.Careem
(Akkaraipattu)
Responsibility Areas:

Irakkamam, Akkaraipattu,

Addalachchenai, Palmunia & Oluvil,

Ninthavur,Karaithivu,Sainthamaruthu,

Kalmunai, Maruthamunai,

Thirukkovil and Pottuvil

+94 672277339 +94 67 2279324 +94 77 1002791  இம்மின்-அஞ்சல் முகவரி spambots இடமிருந்து பாதுகாக்கப்படுகிறது. இதைப் பார்ப்பதற்குத் தாங்கள் JavaScript-ஐ இயலுமைப்படுத்த வேண்டும்.

Mr. K.Vinothan
(Batticaloa)
Responsibility Areas:

 Chenkalady,Batticoloa,Eravur,

Irudayapuram, Kattankudy,Kallar,

Kaluwanchikudy, Kallady,

Arayampathi,Vavunathevu

+94 652227476 +94 65 2050600  +94 77 3179445  இம்மின்-அஞ்சல் முகவரி spambots இடமிருந்து பாதுகாக்கப்படுகிறது. இதைப் பார்ப்பதற்குத் தாங்கள் JavaScript-ஐ இயலுமைப்படுத்த வேண்டும்.

Service Standard Indicators

Service Indicators 2014
Regional Average
Water Coverage (%) Pipe System maintained by NWSDB 41.0%
Per Capita Consumption (l/c/d) 79.7
Water Availability (hours) 19.0
Water Quality - Bacteriological Quality Compliance 100.0%
Water Quality - Bacteriological Testing Compliance 100.0%
Water Quality - All Samples Compliance 95.0%
Sewerage Coverage (%) -

Operational Indicators

Operational Indicators 2014
Regional Average
Non-Revenue Water (%) 20.0%
Non-Revenue Water - m3/conn/day 0.12
Defective Meters per '000 connections 15
Total Staff/ 1000 connection 6.6
Operational Staff/ 1000 connection 5.9
Estimated Bills/ 1000 connections 18.9

Performance in Customer Service

Customer Service Indicators 2014
Regional Average
Response to requests for new service connections (%) 64.8%
Customer Complaints Volume (Complaints/ 1000 connection) 18.6
Customer Complaints Resolution 97.0%

Key Performance Indicators (KPIs)

Financial KPIs 2014
Regional Average
Collection Ratio (%) 92.4%
Accounts Receivable Period (months) 4.2
Collectable Accounts Receivable Period (months) 2.6
Operating Ratio 1.32
Production Cost (LKR/ m3 Produced) 36.5
Average Tariff (LKR/ m3 Sold) 15.6
Stock Efficiency (LKR/ connection) 2,528