In August 2009 the North RSC functions were completely separated from the other RSCs and a DGM was appointed. An AGM was also put in place to provide support in running the RSC.  O&M activities come under Jaffna Region and are managed by a Regional Manager.  The main RSC functions are to provide necessary support to the Regional Office in the day to day O&M activities and to provide help and guidance in the existing scheme rehabilitation and augmentation work.

The O&M manager reports to the AGM. All RSC functions are monitored by the Additional General Manager for North & Central. The RSC is providing services to the Regional Offices within their capacity.  Any additional help, if necessary, is obtained from H/O through the respective Additional General Manager.

As this is a newly setup unit and due to the extraordinary situation that has prevailed for nearly three decades, the coverage of NWSDB in the North is limited. There are some medium scale schemes operational in Vavuniya and Mannar district. All other schemes in North RSC are very small scale water schemes.

The NWSDB is now taking steps to establish the North RSC as an independent unit, providing it with support in order to be able to widen and improve the services to the consumers in the North.

northern map
Please click on map to enlarge it
Statistics of the Area
Total Area 8,884.0 km2
Population (2015)* 1,236,850
Population Density (2014) 139.22/km2
Estimated mid year Population by the Department of Census and Statistics - Sri Lanka

Click on below links to View or Download the original map published by the Survey Department of the Government of Sri Lanka.

As at end of No. of Connection
2006 4,439
2007 5,083
2008 5,435
2009 5,729
2013 8,762
2014 11,972
2015 14,779
2016 April 15,332

The quality of water being supplied is tested regularly. Click here for a summary of test results taken island-wide.

Schemes which are presently in operation

Region District Scheme

Total no. of connections as end of
30th April 2016

Average Monthly Production
(m3/ month)
Vavuniya  Vavuniya Vavuniya 1,794 25,710.00
Mannar Adampan 550 8,360.00
  Erukkilampiddi 457 188,430
  Thirukatheeswaram 101
  Mannar 5475
  Vankalai 1050
  Murunkan  168
  Vedaththalthivu 693 9,327.00
  Vellankulam  554 13,100.00
Jaffna Jaffna Kayts 400 3,090.00
  Vaddukoddai 58 420.00
  Watharawathai 455 7,500.00
  Chunnakam 128 900.00
  Velvettithurai 282 5,850.00
  Karainagar 88 360.00
  Araly 275 1680.00
  Karaveddy 854 12,210.00
  Velanai 71 2,760.00
  Nainativu 9 120.00
  Analativu 6 30.00
  Mandaithivu 68 480.00
  Kaithady 161 1200.00
  Vempirai 45 390.00
  PointPedro 816 8,220.00
Mullaitivu Pandiyankulam 130 2,370.00
  Mallavi 264 3,540.00
  Oddusuddan 230 4,200.00
Vavuniya Nedunkerny 150 2,700.00
Killinochchi Kilinochchi - -
Total 15,332 302,947.00

Please click here to view / download full contact list for Regional Support Centre (Northern)

Postal Address : Regional Support Centre (Northern)
National Water Supply & Drainage Board
Jaffna Road, Vavuniya
Telephone
: +94 24 2225719
Fax
: +94 24 2225088/2227341/2225720
Name & Designation Telephone Fax Mobile E-mail
M.M.Umarlebbe
Deputy General Manager

+94242225719 

+94242225088  +94 77 385 6730  இம்மின்-அஞ்சல் முகவரி spambots இடமிருந்து பாதுகாக்கப்படுகிறது. இதைப் பார்ப்பதற்குத் தாங்கள் JavaScript-ஐ இயலுமைப்படுத்த வேண்டும்.">dஇம்மின்-அஞ்சல் முகவரி spambots இடமிருந்து பாதுகாக்கப்படுகிறது. இதைப் பார்ப்பதற்குத் தாங்கள் JavaScript-ஐ இயலுமைப்படுத்த வேண்டும்.
Mr. G.M.Thilakarathne
Assistant General Manager (Northen)
+94 24 2225720 +94 24 2227341 +94 77 244 2075 இம்மின்-அஞ்சல் முகவரி spambots இடமிருந்து பாதுகாக்கப்படுகிறது. இதைப் பார்ப்பதற்குத் தாங்கள் JavaScript-ஐ இயலுமைப்படுத்த வேண்டும்.">gஇம்மின்-அஞ்சல் முகவரி spambots இடமிருந்து பாதுகாக்கப்படுகிறது. இதைப் பார்ப்பதற்குத் தாங்கள் JavaScript-ஐ இயலுமைப்படுத்த வேண்டும்.

Managers (Operational & Maintenance)

Name & Designation Telephone Fax Mobile
Mr.E.Jegatheesan
Regional Manager (Jaffna)
+94 21 2217094 +94 21 2227965 +94 71 4861540
Mr. N.Elanchelian
District Engineer (Jaffna)
+94 21 2223742 +94 21 2227965 +94 779357135
Mr. R. Suveenthan
District Engineer (Killinochchi/Mullaitivu)
+94 21 2283981 +94 21 2283981 +94 77 7862354
Mr. R.M.D. Abeyakoon
Regional Manager (Vavuniya)
+94 24 2222169 +94 24 2225088 +94 77 7811246
Mr. J.Vijayapalan
District Engineer (Vavuniya)
+94 24 2222169 +94 24 3248011 +94 77 937 2769
Mr. S.Nimalan
District Engineer (Mannar)
+94 23 2222124 +94 23 2222851 +94 77 2662433

 

Development Section

Name & Designation Telephone Fax Mobile
Mr. E.Jesuthason
Chief Engineer(Planning & Co-ordination)
+94 24 222 5720 +94 24 2225720 +94 77 7706695

Mr.E.Selvakumar
Chief Enginner(Planning & Design)

+94 24 2225720 +94 24 2225720 +94 772984177

Mr.N.Athmarajah
Chief Engineer (Planning & Construction)

+94 24 2225720 +94 24 2225720 +94 71 4910697
Mr.N.Aravinthan
Chief Engineer(Mechanical  & Electrical)
+94 24 2225720 +94 24 2225720 +94 752361299

  

Service Standard Indicators

Service Indicators  RSC (Northern) 2016
Regional Average
Water Coverage (%) Pipe System maintained by NWSDB 6.15%
Per Capita Consumption (l/c/d) 99.76
Water Availability (hours) 14.00
Water Quality - Bacteriological Quality Compliance 100% 
Water Quality - Bacteriological Testing Compliance 100% 
Sewerage Coverage (%) -

Operational Indicators

Operational Indicators RSC (Northern) 2016
Regional Average
Non-Revenue Water (%) 29.66%
Non-Revenue Water - m3/conn/day 0.21
Defective Meters per '1000 connections 4.53
Total Staff/ 1000 connection 18.47
Operational Staff/ 1000 connection 16.5
Estimated Bills/ 1000 connections 36.36

Performance in Customer Service

Customer Service Indicators RSC (Northern) 2016
Regional Average
Response to requests for new service connections (%) 79.75%
Customer Complaints Volume (Complaints/ 1000 connection) 6.57
Customer Complaints Resolution 100%

Key Performance Indicators (KPIs)

Financial KPIs RSC (Northern) 2016
Regional Average
Collection Ratio (%) 89.50%
Accounts Receivable Period (months) 4.39
Collectable Accounts Receivable Period (months) 2.49
Operating Ratio 4.10
Production Cost (LKR/ m3 Produced) 31.34
Average Tariff (LKR/ m3 Sold) 45.13
Stock Efficiency (LKR/ connection) 10,021.88