Central RSC has been functioning since 1987. This is one of the first RSCs that became operational after the NWSDB decided to decentralize its operations. As per the norm. a Deputy General Manager (DGM) is heading the Central RSC. He is supported by an Assistant General Manager (AGM) and other managers in carrying out the administrative and operational functions. This RSC has three regions “Kandy East”, ”Kandy South” and ”Kandy North”. The O&M is under the supervision of the respective regional manager. The most important of the RSC functions is the O&M of water supply schemes. O & M of the only sewerage system in Kandy Hantana area is also the responsibility of the Kandy East regional manager. Other key functions of RSC are: (a) planning and design works related to Local Projects; (b) planning work related to large projects; (c) implementation of rehabilitation and augmentation works of the existing schemes; and (d) billing and revenue collection.

The operations of the Central RSC is monitored and supervised by the Additional General Manager (Central and North) who is stationed in Colombo Head Office. The day to day management of the RSC rests entirely on the DGM and all the managers reporting to him following the hierarchical institutional structure. In general, various Divisions found in the Head Office are represented in the RSC as units. The strengths of such units depend on the degree of decentralization that has taken place. The Central RSC is also providing support services to other RSCs upon request and most of such requests are coordinated by the Additional General Manager (Central & North).

central map
Please click on map to enlarge it
Statistics of the Area
Total Area 5,674.0 km2
Population (2001) 2,423,966
Population (2011)* 2,558,574
Population Density (2011) 451
* Population by the Department of Census and Statistics - Sri Lanka

Click on below links to View or Download the original map published by the Survey Department of the Government of Sri Lanka.

The quality of water being supplied is tested regularly. Click here for a summary of test results taken island-wide.

Schemes which are presently in operation

Region Integrated Scheme Total no. of connections as end of 31st December 2013 Average Monthly Production (m3/ month)
Kandy District Akurana 11,062 253,970
Ankumbura 921 5,567
Galagedara 1,800.00 29,442.00
Harispaththuwa 14,108 294,462
Kandy MC(bulk) 1 344,420
Pathadumbara 15,491 286,547
Poojapitiya 3,295 43,195
Gampola 16,902 311,783
Nawalapitiya 4,311 86,403
Udu/Yatinuwara 46,206 851,059
University 1 122,792
Ampitiya 5,774 108,232
Hantana 577 14,914
Kundasale/Haragama 34,717 659,837
Medadumbara 5,581 95,302
Marassana 4,602 71,391
Matale District Dambulla 3,895 97,544
Matale 25,970 607,718
Naula 2,229 45,534
Nuwara Eliya District Ginigathhena/Poondaluoya 1683 29,012
Hatton 4,278 82,361
Maskeliya 2,506 45,721
Rikillagaskada 3,676 53,404
Walapane/Ragala 2,350 36,305
Total 211,936 4,576,915

Ongoing Projects

Small and Medium Water Supply Projects
Project Name No. of Beneficiaries Total Cost Estimate
(Rs. Million)
Duration
From To
Marassana Water Supply 25,000 339 Jan 1996  Dec 2015
Thalawakele/ Lindula Water Supply 15,000 352 Jan 2000 Jan 2016
Kundasale Integrated Water Supply 130,000 1685 Jan 1998 Dec 2016
Matale Water Supply 142,800 525 Jan 1999 Apr 2015
Large Scale Water Supply and Sanitation Projects
Project Name (Donor) No. of Beneficiaries Total Cost Estimate
(Rs. Million)
Duration
From To
Water Sector Development Project I Sub Project IV - Greater Kandy Water Supply Water Supply Phase I Stage II (JBIC) 249,500 4,200 Mar 2007 2015
 Greater Dambulla Water Supply - Stage I(India) 120,000 10,700 2012  2013
Large Scale Sewerage Projects
Project Name (Donor) No. of Beneficiaries Total Cost Estimate
(Rs. Million)
Duration
From To
Water Sector Development Project I Sub Project I Sewage Disposal System for Kandy Municipal Area Consultancy (JBIC) 5,500+150,000 migrants 21,982 Jul 2010 2018

Please click here to view / download full contact list for Regional Support Centre (Central)

Postal Address : Regional Support Centre (Central)
National Water Supply & Drainage Board
Gatambe, Peradeniya
Telephone / Fax
: +94 81 2388086, +94 81 2388027
Toll free No. / Fax
RSC- Central
: +94 81 2384400, +94 81 2385300
Name & Designation Telephone / Fax Mobile E-mail
Mr. L.L.A. Peiris
Deputy General Manager
+94 81 2387149,
+94 81 2388027
+94 77 7585400 This email address is being protected from spambots. You need JavaScript enabled to view it.
Mr. J.H. Meegoda
Assistant General Manager
+94 81 2384176,
+94 81 2386667
+94 77 7845535 This email address is being protected from spambots. You need JavaScript enabled to view it.">agm_central
@waterboard.lk

Managers (Operational & Maintenance)

Name & Designation Telephone / Fax Mobile E-mail
Mr. T.M.W. Sunil Bandara
(Kandy - South)
Responsive Areas: University, Udunuwara D/S Division, Yatinuwara D/S Division, Gampola, Nawalapitiya, Nillambe, Doluwa, Gampolawatta, Ulapane, Ethgala, Mariawatta, Udaperadeniya, Bowalawatta
+94 81 2389077 +94 77 2442069 This email address is being protected from spambots. You need JavaScript enabled to view it.">m_ks_central
@waterboard.lk
Mr. S. Piyaratne
(Kandy - North)
Responsive Areas: Harispaththuwa D/S Division, Akurana D/S Division, Pathadumbara D/S Division, Gunnepana Uyanwatta, Sirimalwatta, Galagedara
+94 81 2492302,
+94 81 2492303
Toll Free No: +94 81 2492222
+94 77 7223738 This email address is being protected from spambots. You need JavaScript enabled to view it.">m_kn_central
@waterboard.lk
Mr. K. Pradeepan
(Kandy - East)
Responsive Areas: Kundasale D/S Division, Pathahewaheta D/S Division, Medadumbara D/S Division, Rikillagaskada, Ragala/ Walapane, Kotagala, Thalawakele, Hatton, Ginigathhena, Poondaluoya, Maskeliya, SriPada Thennekumbura, Haragama, Ampitiya
+94 81 2420585 +94 77 2442077 This email address is being protected from spambots. You need JavaScript enabled to view it.">m_ke_central
@waterboard.lk
Mrs. S. Unambuwe (Covering)
Manager (Commercial)
Responsive Areas: Commercial activities in RSC - Central
+94 81 2385602,
+94 81 2366627
  This email address is being protected from spambots. You need JavaScript enabled to view it.">m_co_central
@waterboard.lk
Mr. T.G.R. Dilip Kumara
Manager (Human resources)
Responsive Areas: Kundasale D/S Division, Pathahewaheta D/S Division, Medadumbara D/S Division, Rikillagaskada, Ragala/ Walapane, Kotagala, Thalawakele, Hatton, Ginigathhena, Poondaluoya, Maskeliya, SriPada Thennekumbura, Haragama, Ampitiya
+94 81 2385602,
+94 81 2386667
+94 71 6838894 This email address is being protected from spambots. You need JavaScript enabled to view it.">mssc
@waterboard.lk

Other Sections

Name & Designation Telephone / Fax Mobile E-mail
Mr. I.C.B. Vithanage
Chief Engineer (Planning & Design)
+94 81 2388962,
+94 81 2386667
+94 71 4198416 This email address is being protected from spambots. You need JavaScript enabled to view it.">cepndcentral
@waterboard.lk
Mr. W. Jayasinghe
Chief Engineer (Sector Planning)
+94 81 2388962,
+94 81 2386667
+94 77 2442058 This email address is being protected from spambots. You need JavaScript enabled to view it.">sectorplan
@hotmail.com
Mrs. N.K.B.C.D. Narasinghe
Chief Engineer (Contruction)
+94 81 2374528,
+94 81 2386667
+94 71 4426923  
Mr. A.M.A.M. Adikari
Chief Engineer (Development)
+94 81 2387175,
+94 81 2388027
+94 71 4825182 This email address is being protected from spambots. You need JavaScript enabled to view it.">cedev_central
@waterboard.lk
Mr. T.M.W. Sunil Bandara (Covering)
Chief Engineer (Mechanical & Electrical)
+94 81 2387175,
+94 81 2386667
+94 77 2442069  

Service Standard Indicators

Service Indicators  RSC (Central) 2013
Regional Average
Water Coverage (%) Pipe System maintained by NWSDB 34%
Per Capita Consumption (l/c/d) 104.71
Water Availability (hours) 20.3
Water Quality - Bacteriological Quality Compliance  
Water Quality - Bacteriological Testing Compliance  
Water Quality - All Samples Compliance  
Sewerage Coverage (%) 0.1%

Operational Indicators

Operational Indicators RSC (Central) 2013
Regional Average
Non-Revenue Water (%) 27%
Non-Revenue Water - m3/conn/day 0.18
Defective Meters per '000 connections 8
Total Staff/ 1000 connection 4.01
Operational Staff/ 1000 connection 3.3
Estimated Bills/ 1000 connections 9

Performance in Customer Service

Customer Service Indicators RSC (Central) 2013
Regional Average
Response to requests for new service connections (%) 100.0%
Customer Complaints Volume (Complaints/ 1000 connection) 24
Customer Complaints Resolution 99%

Key Performance Indicators (KPIs)

Financial KPIs RSC (Central) 2013
Regional Average
Collection Ratio (%) 100.0%
Accounts Receivable Period (months) 1.8
Collectable Accounts Receivable Period (months) 0.95
Operating Ratio 1.0
Production Cost (LKR/ m3 Produced) (Only operational cost) 25.9 
Average Tariff (LKR/ m3 Sold) 33
Stock Efficiency (LKR/ connection) 2,721