Welcome to our Customer Grievances System

This new Grievances system will give you an opportunity to communicate your problem easily and at ease. Please choose the relevant complaint type of your grievance and send the message. We will take necessary action as soon as possible to contact the relevant officials regarding your grievance. You can use any language to send us your complaint/ feedback. Please download the particular language from following section.

Download Languages

Please download the particular language from here if you wish to forward your message in Sinhala or Tamil. You may skip this section to type your message in English.

Download Sinhala / Tamil Fonts

Add your Complaint

Please choose complaint category and click on 'Add Complaint'

Online Payments System Inquiries Add Complaint
Water Leaks & Breakdown Complaints Add Complaint
Water Billing Issue Complaints Add Complaint
Other Complaints/ Feedbacks Add Complaint

Status of your complaint

You can see the status of your complaint here. Please note that grievances for which action has been taken, will be removed from the list after about 3 months.

Please call us if you need any further assistance on +94 11 2623623 during working hours (8.30 am - 4.00 pm) on working days