As at end of No. of Connection
2006 127,435
2007 136,790
2008 148,036
2009 156,036
2010 163,211
2011 171,242
2012 182,202
2013 194,107
 2014  207,563
 2015  220,019
 2016  236,424
2017 252,902
2018 261,766
2019 274,329
2020(Jan) 275,283
Connection varariation

 

The quality of water being supplied is tested regularly. Click here for a summary of test results taken island-wide.

Schemes which are presently in operation

 

Region Scheme Total no. of Connections  end of Jan 2020  Average Monthly Production (m3/ month)
Dehiwala Region  Dehiwala 62,849 3,659,839
Moratuwa 48,588
Kalutara Region        Wadduwa 17,385 274,875
Kalutara 18,794 482,845
Bombuwala 3,538 70,510
Pilaminawatte
Payagala 10,483 217,766
Beruwala 11,402 272,327
Aluthgama 10,837 169,600
Matugama 479 10,366
Panadura/Horana Region     Horana 14,222 349,948
Bandaragama 18,108 341,000
Keselwatte 45,339 1,034,687
Panadura
Ingiriya 1,354 21,290
Kubuka 11,905 210,242
Total 275,283  7,115,295

Service Standard Indicators

Service Indicators 

At end of

January 2020 

Regional Average
Water Coverage (%) Pipe System maintained by NWSDB 56.85%
Water Availability (hours) 24
Water Quality - Bacteriological Quality Compliance 100%
Water Quality - Bacteriological Testing Compliance 100%
Water Quality - All Samples Compliance 100%

Operational Indicators

Operational Indicators At end of
January 2020
Regional Average
Non-Revenue Water (%) 24.69%
Defective Meters per '000 connections 3.65
Operational Staff/ 1000 connection 2.63
Estimated Bills/ 1000 connections 16.76

Performance in Customer Service

Customer Service Indicators At end of
January 2020
Regional Average
Response to requests for new service connections (%) 100%
Customer Complaints Volume (Complaints/ 1000 connection) 36.33
Customer Complaints Sold  

Key Performance Indicators (KPIs)

Financial KPIs At end of
January 2020
Regional Average
 Accounts Receivable Period (months) 1.30
Operating Ratio 0.49
Stock Efficiency (LKR/ connection) 1,280.99

 

Repository on Supply of Water in the RSC Western South Data book for RSC (W-S) click here to download the book