As at end of No. of Connection
2006 127,435
2007 136,790
2008 148,036
2009 156,036
2010 163,211
2011 171,242
2012 182,202
2013 194,107
2014  207,563
2015  220,019
2016  236,424
2017 252,902
2018(Sep) 261,766
Connection varariation

 

The quality of water being supplied is tested regularly. Click here for a summary of test results taken island-wide.

Schemes which are presently in operation

 

Region Scheme Total no. of connections as end of September 2018 Average Monthly Production (m3/ month)
Dehiwala Region  Dehiwala 61,248 3,250,700
Moratuwa 47,663
Kalutara Region        Wadduwa 16,278 259,232
Kalutara 17,984 442,152
Bombuwala 3,268 48,480
Pilaminawatte
Payagala 10,019 194,337
Beruwala 10,872 287,544
Aluthgama 10,540 190,038
Matugama 479 7,013
Panadura/Horana Region     Horana 12,528 274,680
Bandaragama 16,238 310,020
Keselwatte 43,497 958,350
Panadura
Ingiriya 1,312 21,120
Kubuka 9,840 145,380
Total 261,766  6,397,752

Service Standard Indicators

Service Indicators 

At end of

September 2018

Regional Average
Water Coverage (%) Pipe System maintained by NWSDB 57.21%
Water Availability (hours) 24
Water Quality - Bacteriological Quality Compliance 100%
Water Quality - Bacteriological Testing Compliance 100%
Water Quality - All Samples Compliance 100%

Operational Indicators

Operational Indicators At end of
September 2018
Regional Average
Non-Revenue Water (%) 19.62%
Defective Meters per '000 connections 4.03
Operational Staff/ 1000 connection 2.85
Estimated Bills/ 1000 connections 8.16

Performance in Customer Service

Customer Service Indicators At end of
September 2018
Regional Average
Response to requests for new service connections (%) 93%
Customer Complaints Volume (Complaints/ 1000 connection) 23.99
Customer Complaints Sold 100%

Key Performance Indicators (KPIs)

Financial KPIs At end of
September 2018
Regional Average
 Accounts Receivable Period (months) 0.201
Operating Ratio 0.04
Stock Efficiency (LKR/ connection) 1179

 

Repository on Supply of Water in the RSC Western South Data book for RSC (W-S).Click hear to download the book