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Regional Support Centres Centrel
 
Regional Support Centre (Central)
Regional Support Centre (Central) [Kandy, Matale and Nuwara Eliya Districts]
                     
Index
  Location of the Area
  Connection Details
  Details of Schemes within the area
  Contact Details
  Key Facts & Figures

 
Central RSC has been functioning since 1987. This is one of the first RSCs that became operational after the NWSDB decided to decentralize its operations. As per the norm. a Deputy General Manager (DGM) is heading the Central RSC. He is supported by an Assistant General Manager (AGM) and other managers in carrying out the administrative and operational functions. This RSC has four regions “Kandy East”, ”Kandy South”, ”Kandy North” and “Matale”. The O&M is under the supervision of the respective regional manager. The most important of the RSC functions is the O&M of water supply schemes. O & M of the only sewerage system in Kandy Hantana area is also the responsibility of the Kandy East regional manager. Other key functions of RSC are: (a) planning and design works related to Local Projects; (b) planning work related to large projects; (c) implementation of rehabilitation and augmentation works of the existing schemes; and (d) billing and revenue collection.

The operations of the Central RSC is monitored and supervised by the Additional General Manager (Central and North) who is stationed in Colombo Head Office. The day to day management of the RSC rests entirely on the DGM and all the managers reporting to him following the hierarchical institutional structure. In general, various Divisions found in the Head Office are represented in the RSC as units. The strengths of such units depend on the degree of decentralization that has taken place. The Central RSC is also providing support services to other RSCs upon request and most of such requests are coordinated by the Additional General Manager (Central & North).
 

1. Location of the Area
                     

View Larger Map

 
  Statistics of the Area
    Total Area 5,674.0 km2
    Population (2001) 2,423,966
    Population (2011)* 2,558,716
    Population Density (2011) 450.95/km2
    * Estimated mid year Population by the Department of Census and Statistics - Sri Lanka
             
             
 
    Please click on map to enlarge it.
   
     
       

  Kandy District Map   Click here to View or Download the original map published by the Survey Department of the Government of Sri Lanka.

  Matale District Map   Click here to View or Download the original map published by the Survey Department of the Government of Sri Lanka.

  Nuwara Eliya District Map   Click here to View or Download the original map published by the Survey Department of the Government of Sri Lanka.

               

2. Comparison of Service Connections
   

3. Details of Schemes within the area
 
  For the detailed information about Scheme please click here (PDF File - 42.6 KB)  
     
  The quality of water being supplied is tested regularly. Click here for a summary of test results taken island-wide.  
 
3.1 Schemes which are presently in operation
Region Integrated Scheme
Total no. of connections as end of 31st August 2014
Average Monthly Production (m3/ month)
1 Kandy District Akurana
11,539
249,630
2 Ankumbura
926
6,765
3 Galagedara
1,861
33,094
4 Harispaththuwa
14,489
294,436
5 Kandy MC(bulk)
bulk
332,536
6 Pathadumbara
15,922
280,417
7 Poojapitiya
4,092
58,618
8 Gampola
17,732
311,248
9 Nawalapitiya
4,500
89,453
10 Udu/Yatinuwara
48,346
930,303
11 University
1
149,750
12 Ampitiya
5,917
117,812
13 Hantana
584
14,028
14 Kundasale
35,559
687,993
15 Medadumbara
5,653
92,803
16 Marassana
4,787
83,318
17 Matale District Dambulla
4,073
104,150
18 Matale
26,700
632,443
19 Naula
2,244
46,071
20 Nuwara Eliya District Ginigathhena
1,793
29,977
21 Hatton
4,422
80,839
22 Maskeliya
2,675
42,367
23 Rikillagaskada
3,912
55,620
24 Walapane/Ragala
2,486
43,031
Total
220,213
4,766,705
               
 
3.2 Ongoing Projects
3.2.1 Small and Medium Water Supply Projects
  Project Name
No. of Beneficiaries
Total Cost Estimate (Rs. Million)
Duration
   
From
To
1
Marassana Water Supply
25,000
339
January 1996
Dec 2015
   
2
Thalawakele/ Lindula Water Supply
15,000
352
January 2000
Jan 2015
   
3
Kundasale Integrated Water Supply
130,000
1685
January 1998
Dec 2016
   
4
Matale Water Supply
142,800
525
January 1999
Apr 2015
   
               
3.2.2 Large Scale Water Supply and Sanitation Projects
  Project Name (Donor)
No. of Beneficiaries
Total Cost Estimate (Rs. Million)
Duration
   
From
To
   
1
Water Sector Development Project I Sub Project IV - Greater Kandy Water Supply Water Supply Phase I Stage II (JBIC)
249,500
4,164.0
March 2007
2015
   
2
Greater Dambulla Water Supply - Stage I(India)
120,000
9,593.0
2012
2015
   
               
3.2.3 Large ScaleSewerage Projects
  Project Name (Donor)
No. of Beneficiaries
Total Cost Estimate (Rs. Million)
Duration
   
From
To
   
1
Water Sector Development Project I Sub Project I Sewage Disposal System for Kandy Municipal Area Consultancy (JBIC)
5,500+150,000 migrants
21,982
July 2010
2018
   
           

4. Contact Details
             
Please click here to view/ download full contact list for Regional Support Centre (Central)
             
  Postal Address Regional Support Centre (Central)
National Water Supply & Drainage Board
Gatambe, Peradeniya
       
  Telephone +94 81 2388086        
  Fax +94 81 2388027        
                       
  Deputy General Manager        
  Name Mr. L. L. A. Peiris        
  Telephone +94 81 2387149        
  Mobile +94 777585400        
  E-mail dgm_central@waterboard.lk        
                       
  Assistant General Manager (Central)        
  Name Mr. J. H. Meegoda        
  Telephone +94 81 2384176        
  Fax +94 81 2386667        
  Mobile +94 77 7845535        
  E-mail agm_central@waterboard.lk        
  Troll free No. +94812384400        
                       
             
  Managers (Operational & Maintenance)        
  Kandy - South          
  Name Mr. T. M. W. Sunil Bandara        
  Telephone/ Fax +94 81 2389077        
  Mobile +94 77 2442069        
  E-mail m_ks_central@waterboard.lk        
  Responsibility Areas University,Udunuwara,Yatinuwara,Eriyagama,Kadugannawa,Gampola,Nawalapitiya,Nillambe,Weligalla WSS  
                       
  Kandy - North          
  Name Mr. S. Piyaratne        
  Telephone +94 81 2492302
       
  Fax +94 81 2492303        
  Toll Free (Call Centre) +94 81 2492222        
  Mobile +94 77 7223738        
  E-mail m_kn_central@waterboard.lk        
  Responsibility Areas Harispaththuwa,Alawatugoda,Akurana,Galagedara,Pathadumbara WSS  
       
  Kandy - East          
  Name Mr. N.Chandrasena        
  Telephone/ Fax
+94 81 2420585        
  Mobile +94 71 8196194        
  E-mail m_ke_central@waterboard.lk        
  Responsibility Areas Kundasale,Marassana,Haragama, Tennekumbura,Medadumbara,Hantana, Ampitiya,Rikillagaskada,Walapane,Ragala,Hatton,Maskeliya,Ginigathhena,Thalawakele,Kotagala,Poondaluoya WSS  
                   
  Manager (Human Resources)        
  Name Mr. T. G. R. Dilip Kumara        
  Telephone/Fax
+ 94 81 2385602 / + 94 81 2386667        
  Mobile + 94 71 6838894        
  E-mail mssc@waterboard.lk  
                   
  Manager (Commercial)        
  Name Mr. R.A.C. Ariyarathne        
  Telephone/Fax
+ 94 81 2385602 / + 94 81 2386667        
  Mobile +094 77 7764349/+94 71 6821598        
  E-mail m_co_central@waterboard.lk  
                   
  Manager (Production)        
  Name Mr. H.S.C. Fernando        
  Tele +94 81 2492300        
  Fax +94 81 2492222        
  Mobile +94 77 9151878        
             
  Chief Engineer (Planning & Design)      
  Name Mr. K. Pradeepan        
  Tele/Fax
+94 812388962/+94 812386667        
  Mobile +94 714198416        
  E-mail cepndcentral@waterboard.lk  
                   
  Chief Engineer (Sector Planning)      
  Name Mr. W.Jayasinghe        
  Tele/Fax
+94 81 2388962/+94 812386667        
  Mobile +94 772442058        
  E-mail sectorplan@hotmail.com  
                   
  Chief Engineer (Construction)      
  Name Mrs. N.K.B.C.D. Narasinghe        
  Tele/Fax
+ 94 81 2374528 / + 94 81 2386667        
  Mobile +94 71 4198416        
                   
  Chief Engineer (Mechanical & Electrical)      
  Name Mr. P.V.J. Fernando        
  Tele/Fax
+94 81 2387175/  +94 81 2386667        
  Mobile 94 71 4394898/ 94 77 34007394        
                   
         

5. Key Facts and Figures
                       
5.1 Service Standard Indicators
Service Indicators
RSC (Central) 2014 Aug
       
Regional Average
       
Water Coverage (%) Pipe System maintained by NWSDB
35%
       
Per Capita Consumption (l/c/d)
112.4
       
Water Availability (hours)
20.3
       
Water Quality - Bacteriological Quality Compliance          
Water Quality - Bacteriological Testing Compliance          
Water Quality - All Samples Compliance          
Sewerage Coverage (%)
0.1%
       
           
5.2 Operational Indicators    
Operational Indicators
RSC (Central) 2014 Aug
       
Regional Average
       
Non-Revenue Water (%)
24%
       
Non-Revenue Water - m3/conn/day
0.17
       
Defective Meters per '000 connections (Monthly Average)
0
       
Total Staff/ 1000 connection
3.92
       
Operational Staff/ 1000 connection
3.16
       
Estimated Bills/ 1000 connections (Monthly Average)
1
       
                       
5.3 Performance in Customer Service    
Customer Service Indicators
RSC (Central) 2014 Aug
       
Regional Average
       
Response to requests for new service connections (%)
100.0%
       
Customer Complaints Volume (Complaints/ 1000 connection)
27
       
Customer Complaints Resolution
100%
       
                       
5.4 Key Performance Indicators (KPIs)    
Financial KPIs
RSC (Central) 2014 Aug
       
Regional Average
       
Collection Ratio (%)
100.0%
       
Accounts Receivable Period (months)
1.7
       
Collectable Accounts Receivable Period (months)
0.95
       
Operating Ratio
1.02
       
Production Cost (LKR/ m3 Produced) (Only operational cost)
29.6
       
Average Tariff (LKR/ m3 Sold)
37
       
Stock Efficiency (LKR/ connection)
2,721
       

               
 
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::: Updated on 2014.11.07 :::
                     
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