| Regional Support Centre (Central) [Kandy, Matale and Nuwara Eliya Districts] |
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| Index |
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Location of the Area |
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Connection Details |
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Details of Schemes within the area |
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Contact Details |
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Key Facts & Figures |
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Central RSC has been functioning since 1987. This is one of the first RSCs that became operational after the NWSDB decided to decentralize its operations. As per the norm. a Deputy General Manager (DGM) is heading the Central RSC. He is supported by an Assistant General Manager (AGM) and other managers in carrying out the administrative and operational functions. This RSC has four regions “Kandy East”, ”Kandy South”, ”Kandy North” and “Matale”. The O&M is under the supervision of the respective regional manager. The most important of the RSC functions is the O&M of water supply schemes. O & M of the only sewerage system in Kandy Hantana area is also the responsibility of the Kandy East regional manager. Other key functions of RSC are: (a) planning and design works related to Local Projects; (b) planning work related to large projects; (c) implementation of rehabilitation and augmentation works of the existing schemes; and (d) billing and revenue collection.
The operations of the Central RSC is monitored and supervised by the Additional General Manager (Central and North) who is stationed in Colombo Head Office. The day to day management of the RSC rests entirely on the DGM and all the managers reporting to him following the hierarchical institutional structure. In general, various Divisions found in the Head Office are represented in the RSC as units. The strengths of such units depend on the degree of decentralization that has taken place. The Central RSC is also providing support services to other RSCs upon request and most of such requests are coordinated by the Additional General Manager (Central & North). |
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| 1. Location of the Area |
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View Larger Map |
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Statistics of the Area |
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Total Area |
5,674.0 km2 |
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Population (2001) |
2,423,966 |
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Population (2011)* |
2,558,716 |
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Population Density (2011) |
450.95/km2 |
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* Estimated mid year Population by the Department of Census and Statistics - Sri Lanka |
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Please click on map to enlarge it. |
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Kandy District Map |
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Click here to View or Download the original map published by the Survey Department of the Government of Sri Lanka. |
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Matale District Map |
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Click here to View or Download the original map published by the Survey Department of the Government of Sri Lanka. |
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Nuwara Eliya District Map |
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Click here to View or Download the original map published by the Survey Department of the Government of Sri Lanka. |
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| 2. Comparison of Service Connections |
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| 3. Details of Schemes within the area |
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For the detailed information about Scheme please click here (PDF File - 42.6 KB) |
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The quality of water being supplied is tested regularly. Click here for a summary of test results taken island-wide. |
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| 3.1 Schemes which are presently in operation |
| Region |
Integrated Scheme |
Total no. of connections as end of 31st December 20 |
Average Monthly Production (m3/ month)
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Kandy District |
Akurana |
10,324 |
236,947 |
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Ankumbura |
921 |
5,137 |
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Galagedara |
1,743 |
29,605 |
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Harispaththuwa |
13,131 |
268,795 |
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Kandy MC(bulk) |
1 |
337,313 |
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Pathadumbara |
14,670 |
293,280 |
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Poojapitiya |
2,379 |
30,089 |
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Gampola |
15,908 |
324,596 |
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Nawalapitiya |
4,136 |
87,967 |
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Udu/Yatinuwara |
42,999 |
975,804 |
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University |
1 |
134,717 |
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Ampitiya |
5,470 |
110,193 |
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Hantana |
568 |
13,247 |
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Kundasale |
32,667 |
670,705 |
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Medadumbara |
5,443 |
94,356 |
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Marassana |
3,994 |
71,356 |
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Matale District |
Dambulla |
3,670 |
97,841 |
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Matale |
24,839 |
591,902 |
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Naula |
2,216 |
50,861 |
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Nuwara Eliya District |
Ginigathhena |
1,611 |
19,029 |
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Hatton |
4,057 |
82,929 |
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Maskeliya |
2,432 |
49,814 |
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Rikillagaskada |
3,350 |
47,363 |
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Walapane/Ragala |
2,137 |
30,021 |
Total |
198,667 |
4,553,867 |
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| 3.2 Ongoing Projects |
| 3.2.1 Small and Medium Water Supply Projects |
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Project Name |
No. of Beneficiaries |
Total Cost Estimate (Rs. Million) |
Duration |
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From |
To |
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Marassana Water Supply |
12,300 |
222.1 |
January 1996 |
2013 |
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Thalawakele/ Lindula Water Supply |
10,500 |
172.0 |
January 2000 |
2013 |
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Kundasale Integrated Water Supply |
130,000 |
1,400.00 |
January 1998 |
2013 |
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Matale Water Supply |
15,000 and Servic LevelL improvement. 30,000 |
384.9 |
January 1999 |
2013 |
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Palapathwela Water Supply |
14,800 |
150.00 |
January 2001 |
2013 |
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| 3.2.2 Large Scale Water Supply and Sanitation Projects |
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Project Name (Donor) |
No. of Beneficiaries |
Total Cost Estimate (Rs. Million) |
Duration |
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From |
To |
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Water Sector Development Project I Sub Project IV - Greater Kandy Water Supply Water Supply Phase I Stage II (JBIC) |
616,000 |
4,164.0 |
March 2007 |
September 2012 |
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Greater Dambulla Water Supply - Stage I(India) |
174,000 |
9,593.0 |
2012 |
2013 |
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NuwaraEliya Water Supply & Sanitation (China) |
253,680 |
1,850.0 |
To be stated |
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| 3.2.3 Large ScaleSewerage Projects |
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Project Name (Donor) |
No. of Beneficiaries |
Total Cost Estimate (Rs. Million) |
Duration |
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To |
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Water Sector Development Project I Sub Project I Sewage Disposal System for Kandy Municipal Area Consultancy (JBIC) |
49,700 |
21,979.0 |
July 2010 |
December 2017 |
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| 4. Contact Details |
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| Please click here to view/ download full contact list for Regional Support Centre (Central) |
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Postal Address |
Regional Support Centre (Central)
National Water Supply & Drainage Board
Gatambe,
Peradeniya |
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Telephone |
+94 81 2388086 |
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Fax |
+94 81 2388027 |
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Deputy General Manager |
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Name |
Mr. L. L. A. Peiris |
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Telephone |
+94 81 2387149 |
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Fax |
+94 81 2388027 |
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Mobile |
+94 777585400 |
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E-mail |
mssc@waterboard.lk |
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Assistant General Manager (Central) |
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Name |
Mr. J. H. Meegoda |
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Telephone |
+94 81 2384176 |
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Fax |
+94 81 2386667 |
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Mobile |
+94 77 7845535 |
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E-mail |
agm_central@waterboard.lk |
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Kandy Region |
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Toll free No. |
+94 81 2384400 |
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Fax No. |
+94 81 2385300 |
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Managers (Operational & Maintenance) |
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Kandy - South |
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Name |
Mr. T. M. W. Sunil Bandara |
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Telephone/ Fax |
+94 81 2389077 |
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Mobile |
+94 77 2442069 |
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E-mail |
m_ks_central@waterboard.lk |
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Responsibility Areas |
University, Udunuwara D/S Division, Yatinuwara D/S Division, Gampola, Nawalapitiya, Nillambe, Doluwa, Gampolawatta, Ulapane, Ethgala, Mariawatta, Udaperadeniya, Bowalawatta |
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Kandy - North |
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Name |
Mr. S. Piyaratne |
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Telephone |
+94 81 2492302
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Fax |
+94 81 2492303 |
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Toll Free (Call Centre) |
+94 81 2492222 |
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Mobile |
+94 77 7223738 |
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E-mail |
m_kn_central@waterboard.lk |
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Responsibility Areas |
Harispaththuwa D/S Division, Akurana D/S Division, Pathadumbara D/S Division, Gunnepana Uyanwatta, Sirimalwatta, Galagedara |
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Kandy - East |
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Name |
Mr. K. N. U. K. Ranatunga |
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Telephone/ Fax
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+94 81 2420585 |
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Mobile |
+94 77 7223733 |
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E-mail |
m_ke_central@waterboard.lk |
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Responsibility Areas |
Kundasale D/S Division, Pathahewaheta D/S Division, Medadumbara D/S Division, Rikillagaskada, Ragala/Walapane, Kotagala, Thalawakele, Hatton, Ginigathhena, Poondaluoya, Maskeliya, SriPada Thennekumbura, Haragama, Ampitiya |
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Matale |
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Name |
Mr. P. K. Jayaratne |
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Telephone
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+94 66 2222673 |
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Mobile |
+94 77 3456338 |
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Responsibility Areas |
Matale, Ukuwela, Naula, Nalanda |
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Manager Production (Greater Kandy) |
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Name |
Mr. R. A. U. Arunasiri |
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Telephone
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+94 81 2492300 |
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Fax |
+94 81 2492222 |
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Mobile |
+94 77 3976146 |
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Responsibility Areas |
Operation & maintenance of Katugastota and Matale Treatment Plants |
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Manager (Commercial) |
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Name |
Mr. P. G. Sirisena |
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Telephone
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+94 81 2385602 |
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Fax |
+94 81 2366627 |
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Mobile |
+94 72 4758162 |
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E-mail |
m_co_central@waterboard.lk |
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Responsibility Areas |
Commercial activities in RSC - Central |
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Other Sections |
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Chief Engineer (Planning & Design) |
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Name |
Mr. K. Pradeepan |
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Telephone
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+94 81 2388962 |
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Fax |
+94 81 2386667 |
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Mobile |
+94 77 2442077 |
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E-mail |
cepndcentral@waterboard.lk |
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Chief Engineer (Sector Planning) |
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Name |
Mr. D. V. Medawatte |
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Telephone
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+94 81 2388962 |
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Fax |
+94 81 2386667 |
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Mobile |
+94 77 7809932 |
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E-mail |
sectorplan@hotmail.com |
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Chief Engineer (Construction) |
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Name |
Mr. J. C. B. Vithanage |
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Telephone
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+94 81 2374528 |
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Fax |
+94 81 2386667 |
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Mobile |
+94 71 4198416 |
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Chief Engineer (Development) |
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Name |
Mr. A. M. A. M. Adikari |
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Telephone
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+94 81 2387175 |
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Fax |
+94 81 2388027 |
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Mobile |
+94 71 4825182 |
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E-mail |
cedev_central@waterboard.lk |
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Chief Engineer (Mechanical & Electrical) |
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Name |
Mr. K. G. S. Navaratne |
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Telephone
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+94 81 2387175 |
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Fax |
+94 81 2386667 |
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Mobile |
+94 71 8281084, +94 77 3613526 |
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Manager (Human resources) |
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Name |
Mr. T. G. R. Dilip Kumara |
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Telephone
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+94 81 2385602 |
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Fax |
+94 81 2386667 |
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Mobile |
+94 71 6838894 |
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E-mail |
mssc@waterboard.lk |
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| 5. Key Facts and Figures |
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| 5.1 Service Standard Indicators |
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| Service Indicators
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RSC (Central) 2012 |
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Regional Average |
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| Water Coverage (%) Pipe System maintained by NWSDB |
50.0% |
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| Per Capita Consumption (l/c/d) |
111.7 |
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| Water Availability (hours) |
18.9 |
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| Sewerage Coverage (%) |
0.1% |
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| 5.2 Operational Indicators |
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| Operational Indicators
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RSC (Central) 2012 |
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Regional Average |
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| Non-Revenue Water (%) |
26.0% |
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| Non-Revenue Water - m3/conn/day |
0.2 |
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| Defective Meters per '000 connections (Monthly Average) |
19.0 |
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| Total Staff/ 1000 connection |
4.4 |
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| Operational Staff/ 1000 connection |
3.7 |
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| Estimated Bills/ 1000 connections (Monthly Average) |
22.0 |
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| 5.3 Performance in Customer Service |
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| Customer Service Indicators
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RSC (Central) 2012 |
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Regional Average |
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| Response to requests for new service connections (%) |
100.0% |
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| Customer Complaints Volume (Complaints/ 1000 connection) |
135.0 |
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| Customer Complaints Resolution |
99.0% |
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| 5.4 Key Performance Indicators (KPIs) |
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| Financial KPIs
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RSC (Central) 2012 |
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Regional Average |
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| Collection Ratio (%) |
100.0% |
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| Accounts Receivable Period (months) |
1.9 |
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| Collectable Accounts Receivable Period (months) |
0.9 |
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| Operating Ratio |
1.0 |
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| Production Cost (LKR/ m3 Produced) (Only operational cost) |
25.3 |
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| Average Tariff (LKR/ m3 Sold) |
30.0 |
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| Stock Efficiency (LKR/ connection) |
2,635 |
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All Island toll free Call Centre
for seeking information of our activities or for any complaints to the NWSDB on breakdowns, interruptions and water leaks.
Call 1939 |
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| ::: Updated on 2013.04.02 ::: |
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© 2013 National Water Supply and Drainage Board. All rights reserved. |
Centrel