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Regional Support Centres Centrel
 
Regional Support Centre (Central)
Regional Support Centre (Central) [Kandy, Matale and Nuwara Eliya Districts]
                     
Index
  Location of the Area
  Connection Details
  Details of Schemes within the area
  Contact Details
  Key Facts & Figures

 
Central RSC has been functioning since 1987. This is one of the first RSCs that became operational after the NWSDB decided to decentralize its operations. As per the norm. a Deputy General Manager (DGM) is heading the Central RSC. He is supported by an Assistant General Manager (AGM) and other managers in carrying out the administrative and operational functions. This RSC has three regions “Kandy East”, ”Kandy South” and ”Kandy North” . The O&M is under the supervision of the respective regional manager. The most important of the RSC functions is the O&M of water supply schemes. O & M of the only sewerage system in Kandy Hantana area is also the responsibility of the Kandy East regional manager. Other key functions of RSC are: (a) planning and design works related to Local Projects; (b) planning work related to large projects; (c) implementation of rehabilitation and augmentation works of the existing schemes; and (d) billing and revenue collection.

The operations of the Central RSC is monitored and supervised by the Additional General Manager (Central and North) who is stationed in Colombo Head Office. The day to day management of the RSC rests entirely on the DGM and all the managers reporting to him following the hierarchical institutional structure. In general, various Divisions found in the Head Office are represented in the RSC as units. The strengths of such units depend on the degree of decentralization that has taken place. The Central RSC is also providing support services to other RSCs upon request and most of such requests are coordinated by the Additional General Manager (Central & North).
 

1. Location of the Area
                     

View Larger Map

 
  Statistics of the Area
    Total Area 5,674.0 km2
    Population (2001) 2,423,966
    Population (2011)* 2,558,574
    Population Density (2011) 450.93
    * Population by the Department of Census and Statistics - Sri Lanka
             
             
 
    Please click on map to enlarge it.
   
     
       

  Kandy District Map   Click here to View or Download the original map published by the Survey Department of the Government of Sri Lanka.

  Matale District Map   Click here to View or Download the original map published by the Survey Department of the Government of Sri Lanka.

  Nuwara Eliya District Map   Click here to View or Download the original map published by the Survey Department of the Government of Sri Lanka.

               

2. Comparison of Service Connections
   

3. Details of Schemes within the area
 
     
     
  The quality of water being supplied is tested regularly. Click here for a summary of test results taken island-wide.  
 
3.1 Schemes which are presently in operation
Region Integrated Scheme
Total no. of connections as end of 31st December 2013
Average Monthly Production (m3/ month)
1 Kandy District Akurana
11,062
253,970
2 Ankumbura
921
5,567
3 Galagedara
1,800
29,442
4 Harispaththuwa
14,108
294,462
5 Kandy MC(bulk)
1
344,420
6 Pathadumbara
15,491
286,547
7 Poojapitiya
3,295
43,195
8 Gampola
16,902
311,783
9 Nawalapitiya
4,311
86,403
10 Udu/Yatinuwara
46,206
851,059
11 University
1
122,792
12 Ampitiya
5,774
108,232
13 Hantana
577
14,914
14 Kundasale/Haragama
34,717
659,837
15 Medadumbara
5,581
95,302
16 Marassana
4,602
71,391
17 Matale District Dambulla
3,895
97,544
18 Matale
25,970
607,718
19 Naula
2,229
45,534
20 Nuwara Eliya District Ginigathhena/Poondaluoya
1683
29,012
21 Hatton
4,278
82,361
22 Maskeliya
2,506
45,721
23 Rikillagaskada
3,676
53,404
24 Walapane/Ragala
2,350
36,305
Total
211,936
4,576,915
               
 
3.2 Ongoing Projects
3.2.1 Small and Medium Water Supply Projects
  Project Name
No. of Beneficiaries
Total Cost Estimate (Rs. Million)
Duration
   
From
To
1
Marassana Water Supply
25,000
339
January 1996
Dec'2015
   
2
Thalawakele/ Lindula Water Supply
15,000
352
January 2000
Jan'2016
   
3
Kundasale Integrated Water Supply
130,000
1685
January 1998
Dec'2016
   
4
Matale Water Supply
142,800
525
January 1999
Apr'2015
   
               
3.2.2 Large Scale Water Supply and Sanitation Projects
  Project Name (Donor)
No. of Beneficiaries
Total Cost Estimate (Rs. Million)
Duration
   
From
To
   
1
Water Sector Development Project I Sub Project IV - Greater Kandy Water Supply Water Supply Phase I Stage II (JBIC)
249,500
4,200
March 2007
2015
   
2
Greater Dambulla Water Supply - Stage I(India)
120,000
10,700
2012
2013
   
 

 

 

           
3.2.3 Large ScaleSewerage Projects
  Project Name (Donor)
No. of Beneficiaries
Total Cost Estimate (Rs. Million)
Duration
   
From
To
   
1
Water Sector Development Project I Sub Project I Sewage Disposal System for Kandy Municipal Area Consultancy (JBIC)
5,500+150,000 migrants
21,982
July 2010
2018
   
           

4. Contact Details
             
Please click here to view/ download full contact list for Regional Support Centre (Central)
             
  Postal Address Regional Support Centre (Central)
National Water Supply & Drainage Board
Gatambe, Peradeniya
       
  Tele / Fax +94 81 2388086/+94 81 2388027        
             
                       
  Deputy General Manager        
  Name Mr. L. L. A. Peiris        
  Tele / Fax +94 81 2387149 / +94 81 2388027        
  Mobile +94 777585400        
  E-mail mssc@waterboard.lk        
                       
  Assistant General Manager        
  Name Mr. J. H. Meegoda        
  Tele / Fax +94 81 2384176 /+94 81 2386667        
  Mobile +94 77 7845535        
  E-mail agm_central@waterboard.lk        
                       
  RSC- Central        
  Toll free No. / Fax +94 81 2384400 / +94 81 2385300        
             
  Managers (Operational & Maintenance)        
  Kandy - South          
  Name Mr. T. M. W. Sunil Bandara        
  Tele / Fax +94 81 2389077        
  Mobile +94 77 2442069        
  E-mail m_ks_central@waterboard.lk        
  Responsibility Areas University, Udunuwara D/S Division, Yatinuwara D/S Division, Gampola, Nawalapitiya, Nillambe, Doluwa, Gampolawatta, Ulapane, Ethgala, Mariawatta, Udaperadeniya, Bowalawatta  
                       
  Kandy - North          
  Name Mr. S. Piyaratne        
  Tele / Fax +94 81 2492302 /+94 81 2492303
       
  Toll Free No. +94 81 2492222        
  Mobile +94 77 7223738        
  E-mail m_kn_central@waterboard.lk        
  Responsibility Areas Harispaththuwa D/S Division, Akurana D/S Division, Pathadumbara D/S Division, Gunnepana Uyanwatta, Sirimalwatta, Galagedara  
       
  Kandy - East          
  Name Mr. K. Pradeepan        
  Tele / Fax
+94 81 2420585        
  Mobile +94 77 2442077        
  E-mail m_ke_central@waterboard.lk        
  Responsibility Areas Kundasale D/S Division, Pathahewaheta D/S Division, Medadumbara D/S Division, Rikillagaskada, Ragala/Walapane, Kotagala, Thalawakele, Hatton, Ginigathhena, Poondaluoya, Maskeliya, SriPada Thennekumbura, Haragama, Ampitiya  
                   
                   
  Manager (Commercial)        
  Name Mrs. S. Unambuwe(Covering)        
  Tele / Fax
+94 81 2385602 /+94 81 2366627        
  Mobile          
  E-mail m_co_central@waterboard.lk  
  Responsibility Areas Commercial activities in RSC - Central  
                   
  Manager (Human resources)        
  Name Mr. T. G. R. Dilip Kumara        
  Tele / Fax +94 81 2385602 / +94 81 2386667        
  Mobile +94 71 6838894        
  E-mail mssc@waterboard.lk        
             
  Other Sections                
  Chief Engineer (Planning & Design)      
  Name Mr.I.C.B.Vithanage        
  Tele / Fax
+94 81 2388962 /+94 81 2386667        
  Mobile +94 71 4198416        
  E-mail cepndcentral@waterboard.lk  
                   
  Chief Engineer (Sector Planning)      
  Name Mr.W.Jayasinghe        
  Tele / Fax
+94 81 2388962 /+94 81 2386667        
  Mobile +94 77 2442058        
  E-mail sectorplan@hotmail.com  
                   
  Chief Engineer (Construction)      
  Name Mrs. N.K.B.C.D.Narasinghe        
  Tele / Fax
+94 81 2374528 /+94 81 2386667        
  Mobile +94 71 4426923        
  E-Mail          
                   
  Chief Engineer (Development)      
  Name Mr. A. M. A. M. Adikari        
  Tele / Fax
+94 81 2387175 /+94 81 2388027        
  Mobile +94 71 4825182        
  E-mail cedev_central@waterboard.lk  
                   
  Chief Engineer (Mechanical & Electrical)      
  Name Mr. T.M.W.Sunil Bandara(covering)        
  Tele / Fax
+94 81 2387175 /+94 81 2386667        
  Mobile +94 77 2442069        
  E-Mail                
         
                   
         

5. Key Facts and Figures
                       
5.1 Service Standard Indicators
Service Indicators
RSC (Central) 2013
       
Regional Average
       
Water Coverage (%) Pipe System maintained by NWSDB
34%
       
Per Capita Consumption (l/c/d)
104.71
       
Water Availability (hours)
20.3
       
Water Quality - Bacteriological Quality Compliance          
Water Quality - Bacteriological Test Compliance          
Water Quality - All Samples Compliance          
Sewerage Coverage (%)
0.1%
       
           
5.2 Operational Indicators    
Operational Indicators
RSC (Central) 2013
       
Regional Average
       
Non-Revenue Water (%)
27%
       
Non-Revenue Water - m3/conn/day
0.18
       
Defective Meters per '000 connections (Monthly Average)
8
       
Total Staff/ 1000 connection
4.01
       
Operational Staff/ 1000 connection
3.3
       
Estimated Bills/ 1000 connections (Monthly Average)
9
       
                       
5.3 Performance in Customer Service    
Customer Service Indicators
RSC (Central) 2013
       
Regional Average
       
Response to requests for new service connections (%)
100.0%
       
Customer Complaints Volume (Complaints/ 1000 connection)
24
       
Customer Complaints Resolution
99%
       
                       
5.4 Key Performance Indicators (KPIs)    
Financial KPIs
RSC (Central) 2013
       
Regional Average
       
Collection Ratio (%)
100.0%
       
Accounts Receivable Period (months)
1.8
       
Collectable Accounts Receivable Period (months)
0.95
       
Operating Ratio
1.0
       
Production Cost (LKR/ m3 Produced) (Only operational cost)
25.9
       
Average Tariff (LKR/ m3 Sold)
33
       
Stock Efficiency (LKR/ connection)
2,721
       

               
 
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::: Updated on 2014.05.08 :::
                     
© 2013 National Water Supply and Drainage Board. All rights reserved.