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Regional Support Centres Centrel
 
Regional Support Centre (Central)
Regional Support Centre (Central) [Kandy, Matale and Nuwara Eliya Districts]
                     
Index
  Location of the Area
  Connection Details
  Details of Schemes within the area
  Contact Details
  Key Facts & Figures

 
Central RSC has been functioning since 1987. This is one of the first RSCs that became operational after the NWSDB decided to decentralize its operations. As per the norm. a Deputy General Manager (DGM) is heading the Central RSC. He is supported by an Assistant General Manager (AGM) and other managers in carrying out the administrative and operational functions. This RSC has four regions “Kandy East”, ”Kandy South”, ”Kandy North” and “Matale”. The O&M is under the supervision of the respective regional manager. The most important of the RSC functions is the O&M of water supply schemes. O & M of the only sewerage system in Kandy Hantana area is also the responsibility of the Kandy East regional manager. Other key functions of RSC are: (a) planning and design works related to Local Projects; (b) planning work related to large projects; (c) implementation of rehabilitation and augmentation works of the existing schemes; and (d) billing and revenue collection.

The operations of the Central RSC is monitored and supervised by the Additional General Manager (Central and North) who is stationed in Colombo Head Office. The day to day management of the RSC rests entirely on the DGM and all the managers reporting to him following the hierarchical institutional structure. In general, various Divisions found in the Head Office are represented in the RSC as units. The strengths of such units depend on the degree of decentralization that has taken place. The Central RSC is also providing support services to other RSCs upon request and most of such requests are coordinated by the Additional General Manager (Central & North).
 

1. Location of the Area
                     

View Larger Map

 
  Statistics of the Area
    Total Area 5,674.0 km2
    Population (2001) 2,423,966
    Population (2011)* 2,558,716
    Population Density (2011) 450.95/km2
    * Estimated mid year Population by the Department of Census and Statistics - Sri Lanka
             
             
 
    Please click on map to enlarge it.
   
     
       

  Kandy District Map   Click here to View or Download the original map published by the Survey Department of the Government of Sri Lanka.

  Matale District Map   Click here to View or Download the original map published by the Survey Department of the Government of Sri Lanka.

  Nuwara Eliya District Map   Click here to View or Download the original map published by the Survey Department of the Government of Sri Lanka.

               

2. Comparison of Service Connections
   

3. Details of Schemes within the area
 
  For the detailed information about Scheme please click here (PDF File - 42.6 KB)  
     
  The quality of water being supplied is tested regularly. Click here for a summary of test results taken island-wide.  
 
3.1 Schemes which are presently in operation
Region Integrated Scheme
Total no. of connections as end of 31st December 20
Average Monthly Production (m3/ month)
1 Kandy District Akurana
10,324
236,947
2 Ankumbura
921
5,137
3 Galagedara
1,743
29,605
4 Harispaththuwa
13,131
268,795
5 Kandy MC(bulk)
1
337,313
6 Pathadumbara
14,670
293,280
7 Poojapitiya
2,379
30,089
8 Gampola
15,908
324,596
9 Nawalapitiya
4,136
87,967
10 Udu/Yatinuwara
42,999
975,804
11 University
1
134,717
12 Ampitiya
5,470
110,193
13 Hantana
568
13,247
14 Kundasale
32,667
670,705
15 Medadumbara
5,443
94,356
16 Marassana
3,994
71,356
17 Matale District Dambulla
3,670
97,841
18 Matale
24,839
591,902
19 Naula
2,216
50,861
20 Nuwara Eliya District Ginigathhena
1,611
19,029
21 Hatton
4,057
82,929
22 Maskeliya
2,432
49,814
23 Rikillagaskada
3,350
47,363
24 Walapane/Ragala
2,137
30,021
Total
198,667
4,553,867
               
 
3.2 Ongoing Projects
3.2.1 Small and Medium Water Supply Projects
  Project Name
No. of Beneficiaries
Total Cost Estimate (Rs. Million)
Duration
   
From
To
1
Marassana Water Supply
12,300
222.1
January 1996
2013
   
2
Thalawakele/ Lindula Water Supply
10,500
172.0
January 2000
2013
   
3
Kundasale Integrated Water Supply
130,000
1,400.00
January 1998
2013
   
4
Matale Water Supply
15,000 and Servic LevelL improvement. 30,000
384.9
January 1999
2013
   
5
Palapathwela Water Supply
14,800
150.00
January 2001
2013
   
               
3.2.2 Large Scale Water Supply and Sanitation Projects
  Project Name (Donor)
No. of Beneficiaries
Total Cost Estimate (Rs. Million)
Duration
   
From
To
   
1
Water Sector Development Project I Sub Project IV - Greater Kandy Water Supply Water Supply Phase I Stage II (JBIC)
616,000
4,164.0
March 2007
September 2012
   
2
Greater Dambulla Water Supply - Stage I(India)
174,000
9,593.0
2012
2013
   
3
NuwaraEliya Water Supply & Sanitation (China)
253,680
1,850.0
To be stated
   
               
3.2.3 Large ScaleSewerage Projects
  Project Name (Donor)
No. of Beneficiaries
Total Cost Estimate (Rs. Million)
Duration
   
From
To
   
1
Water Sector Development Project I Sub Project I Sewage Disposal System for Kandy Municipal Area Consultancy (JBIC)
49,700
21,979.0
July 2010
December 2017
   
           

4. Contact Details
             
Please click here to view/ download full contact list for Regional Support Centre (Central)
             
  Postal Address Regional Support Centre (Central)
National Water Supply & Drainage Board
Gatambe, Peradeniya
       
  Telephone +94 81 2388086        
  Fax +94 81 2388027        
                       
  Deputy General Manager        
  Name Mr. L. L. A. Peiris        
  Telephone +94 81 2387149        
  Fax +94 81 2388027        
  Mobile +94 777585400        
  E-mail mssc@waterboard.lk        
                       
  Assistant General Manager (Central)        
  Name Mr. J. H. Meegoda        
  Telephone +94 81 2384176        
  Fax +94 81 2386667        
  Mobile +94 77 7845535        
  E-mail agm_central@waterboard.lk        
                       
  Kandy Region        
  Toll free No. +94 81 2384400        
  Fax No. +94 81 2385300        
             
  Managers (Operational & Maintenance)        
  Kandy - South          
  Name Mr. T. M. W. Sunil Bandara        
  Telephone/ Fax +94 81 2389077        
  Mobile +94 77 2442069        
  E-mail m_ks_central@waterboard.lk        
  Responsibility Areas University, Udunuwara D/S Division, Yatinuwara D/S Division, Gampola, Nawalapitiya, Nillambe, Doluwa, Gampolawatta, Ulapane, Ethgala, Mariawatta, Udaperadeniya, Bowalawatta  
                       
  Kandy - North          
  Name Mr. S. Piyaratne        
  Telephone +94 81 2492302
       
  Fax +94 81 2492303        
  Toll Free (Call Centre) +94 81 2492222        
  Mobile +94 77 7223738        
  E-mail m_kn_central@waterboard.lk        
  Responsibility Areas Harispaththuwa D/S Division, Akurana D/S Division, Pathadumbara D/S Division, Gunnepana Uyanwatta, Sirimalwatta, Galagedara  
       
  Kandy - East          
  Name Mr. K. N. U. K. Ranatunga        
  Telephone/ Fax
+94 81 2420585        
  Mobile +94 77 7223733        
  E-mail m_ke_central@waterboard.lk        
  Responsibility Areas Kundasale D/S Division, Pathahewaheta D/S Division, Medadumbara D/S Division, Rikillagaskada, Ragala/Walapane, Kotagala, Thalawakele, Hatton, Ginigathhena, Poondaluoya, Maskeliya, SriPada Thennekumbura, Haragama, Ampitiya  
                   
  Matale          
  Name Mr. P. K. Jayaratne        
  Telephone
+94 66 2222673        
  Mobile +94 77 3456338        
  Responsibility Areas Matale, Ukuwela, Naula, Nalanda  
                   
  Manager Production (Greater Kandy)        
  Name Mr. R. A. U. Arunasiri        
  Telephone
+94 81 2492300        
  Fax +94 81 2492222        
  Mobile +94 77 3976146        
  Responsibility Areas Operation & maintenance of Katugastota and Matale Treatment Plants  
                   
  Manager (Commercial)        
  Name Mr. P. G. Sirisena        
  Telephone
+94 81 2385602        
  Fax +94 81 2366627        
  Mobile +94 72 4758162        
  E-mail m_co_central@waterboard.lk  
  Responsibility Areas Commercial activities in RSC - Central  
                   
  Other Sections                
  Chief Engineer (Planning & Design)      
  Name Mr. K. Pradeepan        
  Telephone
+94 81 2388962        
  Fax +94 81 2386667        
  Mobile +94 77 2442077        
  E-mail cepndcentral@waterboard.lk  
                   
  Chief Engineer (Sector Planning)      
  Name Mr. D. V. Medawatte        
  Telephone
+94 81 2388962        
  Fax +94 81 2386667        
  Mobile +94 77 7809932        
  E-mail sectorplan@hotmail.com  
                   
  Chief Engineer (Construction)      
  Name Mr. J. C. B. Vithanage        
  Telephone
+94 81 2374528        
  Fax +94 81 2386667        
  Mobile +94 71 4198416        
                   
  Chief Engineer (Development)      
  Name Mr. A. M. A. M. Adikari        
  Telephone
+94 81 2387175        
  Fax +94 81 2388027        
  Mobile +94 71 4825182        
  E-mail cedev_central@waterboard.lk  
                   
  Chief Engineer (Mechanical & Electrical)      
  Name Mr. K. G. S. Navaratne        
  Telephone
+94 81 2387175        
  Fax +94 81 2386667        
  Mobile +94 71 8281084, +94 77 3613526        
                   
  Manager (Human resources)      
  Name Mr. T. G. R. Dilip Kumara        
  Telephone
+94 81 2385602        
  Fax +94 81 2386667        
  Mobile +94 71 6838894        
  E-mail mssc@waterboard.lk  
                   
         

5. Key Facts and Figures
                       
5.1 Service Standard Indicators
Service Indicators
RSC (Central) 2012
       
Regional Average
       
Water Coverage (%) Pipe System maintained by NWSDB
50.0%
       
Per Capita Consumption (l/c/d)
111.7
       
Water Availability (hours)
18.9
       
Sewerage Coverage (%)
0.1%
       
           
5.2 Operational Indicators    
Operational Indicators
RSC (Central) 2012
       
Regional Average
       
Non-Revenue Water (%)
26.0%
       
Non-Revenue Water - m3/conn/day
0.2
       
Defective Meters per '000 connections (Monthly Average)
19.0
       
Total Staff/ 1000 connection
4.4
       
Operational Staff/ 1000 connection
3.7
       
Estimated Bills/ 1000 connections (Monthly Average)
22.0
       
                       
5.3 Performance in Customer Service    
Customer Service Indicators
RSC (Central) 2012
       
Regional Average
       
Response to requests for new service connections (%)
100.0%
       
Customer Complaints Volume (Complaints/ 1000 connection)
135.0
       
Customer Complaints Resolution
99.0%
       
                       
5.4 Key Performance Indicators (KPIs)    
Financial KPIs
RSC (Central) 2012
       
Regional Average
       
Collection Ratio (%)
100.0%
       
Accounts Receivable Period (months)
1.9
       
Collectable Accounts Receivable Period (months)
0.9
       
Operating Ratio
1.0
       
Production Cost (LKR/ m3 Produced) (Only operational cost)
25.3
       
Average Tariff (LKR/ m3 Sold)
30.0
       
Stock Efficiency (LKR/ connection)
2,635
       

               
 
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::: Updated on 2013.04.02 :::
                     
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